Human Resources Advisor
4 weeks ago
Job Title: Human Resources Advisor
Employment Type: Full-Time Permanent
Location: On-site fully near Burrard Station
Compensation: Starting at $80,000 annually
About the Role: We are currently seeking Human Resources professionals at various levels to join our expanding team. In this role, you will deliver dependable and commercially oriented HR guidance to a diverse clientele over the phone, addressing a wide spectrum of HR inquiries from routine to intricate.
Responsibilities:
- Provide high-quality advice to clients in a timely manner, primarily via phone but occasionally through video conferencing and email.
- Handle a range of client inquiries regarding HR issues such as absence management, disciplinary actions, workplace misconduct, terminations, etc.
- Furnish clients with relevant information and documentation to aid in the implementation of recommended solutions.
- Take ownership of cases through to resolution, cultivating rapport and productive relationships with clients throughout the process.
- Review client documentation and tailor advice to align with their internal policies and conditions.
- Stay abreast of HR and employment legislation through ongoing training initiatives.
- Meet established Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) to ensure prompt resolution of issues.
- Accurately document all advice provided using Salesforce and other designated systems.
- Adhere to internal protocols for case management and escalation procedures as necessary.
Qualifications:
- Mandatory possession of CPHR/CHRL designation.
- Minimum of 5 years of experience in an advisory capacity.
- Ability to thrive in a fast-paced, high-pressure environment.
- Strong communication skills.
- Proficiency in multitasking and prioritizing tasks effectively.
- Previous experience in a KPI/target-driven setting, preferably within a shared service center, is highly advantageous.
- Self-motivated with a passion for delivering exceptional service.
- Organized self-starter committed to excellence in service delivery.
Benefits:
- Birthday off policy.
- Enhanced Health and Dental Coverage.
- Participation in a Registered Retirement Savings Plan (RRSP) Matching Program.
- Convenient downtown location.
- Incremental vacation days following 2 and 5 years of service.
If this sounds like you, please email your resume to Maggie Colorado maggie.colorado@theportfoliogroup.ca.
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