Human Resources Advisor

4 weeks ago


Vancouver BC, Canada The Portfolio Group Full time

Job Title: Human Resources Advisor

Employment Type: Full-Time Permanent

Location: On-site fully near Burrard Station

Compensation: Starting at $80,000 annually

About the Role: We are currently seeking Human Resources professionals at various levels to join our expanding team. In this role, you will deliver dependable and commercially oriented HR guidance to a diverse clientele over the phone, addressing a wide spectrum of HR inquiries from routine to intricate.

Responsibilities:

  • Provide high-quality advice to clients in a timely manner, primarily via phone but occasionally through video conferencing and email.
  • Handle a range of client inquiries regarding HR issues such as absence management, disciplinary actions, workplace misconduct, terminations, etc.
  • Furnish clients with relevant information and documentation to aid in the implementation of recommended solutions.
  • Take ownership of cases through to resolution, cultivating rapport and productive relationships with clients throughout the process.
  • Review client documentation and tailor advice to align with their internal policies and conditions.
  • Stay abreast of HR and employment legislation through ongoing training initiatives.
  • Meet established Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) to ensure prompt resolution of issues.
  • Accurately document all advice provided using Salesforce and other designated systems.
  • Adhere to internal protocols for case management and escalation procedures as necessary.

Qualifications:

  • Mandatory possession of CPHR/CHRL designation.
  • Minimum of 5 years of experience in an advisory capacity.
  • Ability to thrive in a fast-paced, high-pressure environment.
  • Strong communication skills.
  • Proficiency in multitasking and prioritizing tasks effectively.
  • Previous experience in a KPI/target-driven setting, preferably within a shared service center, is highly advantageous.
  • Self-motivated with a passion for delivering exceptional service.
  • Organized self-starter committed to excellence in service delivery.

Benefits:

  • Birthday off policy.
  • Enhanced Health and Dental Coverage.
  • Participation in a Registered Retirement Savings Plan (RRSP) Matching Program.
  • Convenient downtown location.
  • Incremental vacation days following 2 and 5 years of service.

If this sounds like you, please email your resume to Maggie Colorado maggie.colorado@theportfoliogroup.ca.



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