Contract Administrator- Full Time

Found in: Jooble CA O C2 - 2 weeks ago


Calgary AB, Canada ADVANTUS360 Full time

Firewall Administrator / Service Desk Tier1 Benefits Offered:  Vision, Medical, Dental Health Spending Account (Full Time Employee)
Employment Type:  Full-Time Employee or Full-Time Contract 1YR
Remote Work: Hybrid/Conditional
 
You are a Junior Network Security (Firewall) Administrator with great foundational skills looking to gain experience and build expertise in the fast-paced cybersecurity domain. Your primary goal is to serve as initial technical response to our support services customers. You are able to do this in a dynamic fashion relying on Advantus360 team support. This position requires curiosity, hard work and exceptional customer service skills.
 
Service Desk Tier 1 Response for Network & Endpoint Security
Understand and contribute to Service Desk ticket workflow, specifically Tier 1 response
Provide Tier 1 technical response during service desk working hours
Manage service calls and other scheduled requests
Engage vendor support when required
Escalate requests to Service Coordinator when required
Service Desk Tier 1 Proactive Services for Network & Endpoint Security
Service Desk Tier 1 Technical Competencies
Basic understanding of Networking (OSI Model, MAC, ARP, TCP/UDP/IP, DHCP, DNS)
Complete basic firewall operational requests (rule requests, system configuration, etc.)
Basic understanding of Operating Systems (Windows, Linux, MACOS)
Diploma, Degree, or 3 years’ work experience related to Cloud, System or Network Administration
Basic understanding of Networking (OSI Model, MAC, ARP, TCP/UDP/IP, DHCP, DNS)
Basic Firewall administration experience
Basic Network administration experience
Ability to travel to customer site locations if required
Build your accreditation with our technology partners, Palo Alto Networks, AWS, Azure and others
Palo Alto Networks Certifications (i.e. Windows & Linux System Administration experience
Autotask Service Desk (ticketing) experience
Customer Service experience

Python and/or JavaScript experience

Advantus360 is an IT Security Solutions organization offering professional/managed services and resale of best of breed IT Security solutions. We support organizations seeking to manage rapidly changing technology requirements, growing threats, and an industry short on resources. As an equal opportunity employer, our hiring practices ensure that we respect Human Rights and diversity using non-discriminatory recruitment and selection. Our organization fosters a culture of quality, equality, compassion, and cooperation.


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