CSR/Dispatch(Auto Part Shipment and Trucking/Transportation exp is must)

Job description Position Summary : A Customer Service Representative is responsible for accepting and coordinating all and any customer/broker requirements as needed. A Customer Service Representative is responsible for completing order entry and tracing tasks in a timely and efficient manner. A customer service representative is responsible for ensuring that all pick up and delivery schedules are met at the required on-time targets set out by dispatch. A Customer Service Representative is responsible for ensuring that all service-related information (issues, delays, in/out times, accessorial etc.) are effectively communicated to the appropriate parties and that customers are treated with the utmost respect and service at all times. Primary Objectives: Ensure that all orders and order information /required details are received in an organized and efficient manner Ensure that all customer requirements are met Ensure that any and all pertinent details from load confirmations/tenders are correctly noted and appropriate/required parties are alerted of any and all load requirements Ensure that fleet / driver managers are updating the System frequently and accurately with pick up and delivery ETA's and events Ensuring that all customer relations are maintained in the highest regard Ongoing personal/professional development Position Details : Dispatch Communication Ensure that all required service levels and load information are properly communicated/understood and followed up on with dispatch and planning to ensure customer satisfaction Ensure that all notes, equipment and order details required for transportation are communicated effectively to dispatch Customer Service Maintaining a professional and loyal relationship with all brokers/customers Ensures that all customer requirements are adhered to and properly communicated to supporting team Communicates any service delays or failures to the customer prior to the occurrence Ensure that all successful pickups or deliveries are communicated to customer at time of occurrence. Ensures that all pick up and delivery requirements are met to appropriate service levels Ensure that operations and dispatch is continuously communicated with and followed up on to ensure all freight is effectively planned and executed. Additional Perform any other reasonable duties assigned or directed by Senior Customer Service Representative as necessary to ensure the continued success of Wheel King and all departments/affiliates Requirements : Skills & Abilities Ability to effectively manage competing priorities and maintain results Ability to communicate effectively with all levels of internal and external contacts, customers, clients and outside industry contacts Strong knowledge of North American trucking regulations and geography Assessment techniques such as: examining, questioning, evaluating and reporting Strong understanding of dispatch operations in the transportation industry Good analytical skills Effective planning and organization Passionate about customer service and delivering high quality service Tenacious and energetic Creativity and resourcefulness Attention to detail and accuracy Ability to work effectively under pressure and tight deadlines Ability to think outside the box Ability to work as part of a team Ability to build relationships Willingness to work flexible hours, including evenings, weekends and holidays Ability to gauge and understand all customers of all kinds Ability to satisfy customers requests in a highly efficient manner Education & Experience This position generally requires at least 1-2 years of related customer service experience. System training or experience required Company Customer Service training is required Physical Demands Ability to sit for long periods of time Ability to view computer screen for long periods of time Work Environment Ability to use a wide range of practical problem solving in a high stress environment Ability to work quickly on matters at hand Ability to lean on and assist team members Job Types: Full-time, Permanent Benefits: On-site parking Paid time off Schedule: 8-hour shift Day shift Experience: Customer service: 2 years (required) Auto Part Shipment Exp is must Work Location: In person Job Types: Full-time, Permanent Pay: $50,000.00-$55,000.00 per year Work Location: In person