Customer Service Representative(Transportation and

**Job description**

**Position Summary**:
A Customer Service Representative is responsible for accepting and coordinating all and any customer/broker requirements as needed. A Customer Service Representative is responsible for completing order entry and tracing tasks in a timely and efficient manner. A customer service representative is responsible for ensuring that all pick up and delivery schedules are met at the required on-time targets set out by dispatch. A Customer Service Representative is responsible for ensuring that all service-related information (issues, delays, in/out times, accessorials etc.) are effectively communicated to the appropriate parties and that customers are treated with the utmost respect and service at all times.

**Primary Objectives**:

- Ensure that all orders and order information /required details are received in an organized and efficient manner
- Ensure that all customer requirements are met
- Ensure that any and all pertinent details from load confirmations/tenders are correctly noted and appropriate/required parties are alerted of any and all load requirements
- Ensure that fleet / driver managers are updating the System frequently and accurately with pick up and delivery ETA’s and events
- Ensuring that all customer relations are maintained in the highest regard
- Ongoing personal/professional development

**Position Details**:
**Dispatch Communication**
- Ensure that all required service levels and load information are properly communicated/understood and followed up on with dispatch and planning to ensure customer satisfaction
- Ensure that all notes, equipment and order details required for transportation are communicated effectively to dispatch

**Customer Service**
- Maintaining a professional and loyal relationship with all brokers/customers
- Ensures that all customer requirements are adhered to and properly communicated to supporting team
- Communicates any service delays or failures to the customer prior to the occurrence
- Ensure that all successful pickups or deliveries are communicated to customer at time of occurrence.
- Ensures that all pick up and delivery requirements are met to appropriate service levels
- Ensure that operations and dispatch is continuously communicated with and followed up on to ensure all freight is effectively planned and executed.

**Additional**
- Perform any other reasonable duties assigned or directed by Senior Customer Service Representative as necessary to ensure the continued success of Wheel King and all departments/affiliates

**Requirements**:
**Skills & Abilities**
- Ability to effectively manage competing priorities and maintain results
- Ability to communicate effectively with all levels of internal and external contacts, customers, clients and outside industry contacts
- Strong knowledge of North American trucking regulations and geography
- Assessment techniques such as: examining, questioning, evaluating and reporting
- Strong understanding of dispatch operations in the transportation industry
- Good analytical skills
- Effective planning and organization
- Passionate about customer service and delivering high quality service
- Tenacious and energetic
- Creativity and resourcefulness
- Attention to detail and accuracy
- Ability to work effectively under pressure and tight deadlines
- Ability to think outside the box
- Ability to work as part of a team
- Ability to build relationships
- Willingness to work flexible hours, including evenings, weekends and holidays
- Ability to gauge and understand all customers of all kinds
- Ability to satisfy customers requests in a highly efficient manner

**Education & Experience**
- This position generally requires at least 1-2 years of related customer service experience.
- System training or experience required
- Company Customer Service training is required

**Physical Demands**
- Ability to sit for long periods of time
- Ability to view computer screen for long periods of time

**Work Environment**
- Ability to use a wide range of practical problem solving in a high stress environment
- Ability to work quickly on matters at hand
- Ability to lean on and assist team members

**Job Types**: Full-time, Permanent

**Benefits**:

- On-site parking
- Paid time off

Schedule:

- 8-hour shift
- Day shift

**Experience**:

- Customer service: 2 years (required)
- Auto Part Shipment Exp is must

Work Location: In person

**Job Types**: Full-time, Permanent

Pay: $19.00-$22.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Paid time off
- Vision care

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Morning shift
- Night shift

**Experience**:

- Supply chain: 1 year (required)
- ERP systems: 1 year (required)
- Shipping & receiving: 1 year (required)
- Customer service: 1 year (required)
- Analysis skills: 1 year (required)
- Active Arrow, RXO, Ryder, Transplus Fleet Manager: 1 year (preferred)

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