Quality Management Automation Lead

2 months ago


Mississauga ON, Canada KUBRA Full time

Are you an experienced Site Reliability Engineer with a passion for enhancing platform stability, reliability, and efficiency?
We are growing at KUBRA, and we're looking for a skilled Team Lead, Site Reliability Engineer, where you will guide our DevOps team in optimizing our customer experience management platforms.
Your technical expertise will be pivotal in identifying potential issues, resolving complex problems, and leading technical and business discussions. You will leverage your experience in IT Service Delivery and Management to standardize operations, enhance service levels, and support technology system evolution.
Implement appropriate automation and observability to achieve low and continuously improving mean time to recovery (MTTR) for service-impacting incidents.
Participate in the Architectural Review Process for new and existing services, ensuring compliance with high-availability, observability, security, and cost efficiency standards.
Lead root cause analysis for major incidents, communicating with senior stakeholders, driving problem-solving, and debugging using best practice techniques.
Adept at solving complex technical challenges and devising effective solutions.
Adaptable and flexible with new technologies and environments.
Effective communicator, capable of explaining complex technical issues to both technical and non-technical audiences.
Committed to high-quality work consistently.
Proven leadership and team management skills.
Bachelor’s degree in Computer Science, Engineering, Information Technology, or equivalent experience.
5+ years of experience in site reliability engineering or a related field.
Proven leadership and team management experience.
Experience with systems programming languages, such as Go or Python, and shell scripting.
Hands-on experience with Kubernetes management within AWS EKS.
Experience with CI/CD automation tools, such as CircleCI and ArgoCD.
Experience with monitoring and logging using tools like Prometheus, Grafana, Open Telemetry, CloudWatch, and Honeycomb.
AWS and Kubernetes Certifications (Solutions Architect, SysOps Administrator, DevOps Engineer, CKA, CKS, CKAD, KCNA) are desirable.
Award-winning culture that fosters growth, diversity and inclusion for all
Access to LinkedIn learning courses
Bi-annual performance-based bonus
Flexible schedules
Free unlimited access to our refreshment stations (fully stocked with tea, coffee and other beverages)
Generous benefit coverage with low premiums (+ a Health Care Spending Account)
KUBRA is an equal opportunity employer dedicated to building an inclusive and diverse workforce. KUBRA offers billing and payments, mapping, mobile apps, proactive communications, and artificial intelligence solutions for customers. Our office is small enough to allow creative individuals to flourish, yet large enough to provide long-term stability. We offer a casual work environment, competitive compensation and a stellar benefits program.
KUBRA does not typically provide immigration-related assistance, including employment-based work visa (e.g. H-1B) sponsorship, work permit applications and extensions, permanent residence (green card) sponsorship, LMIA applications or permanent residency nominations. Candidates must ensure they have legal authorization to work in the U.



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