Coordinator, Medical Records

3 weeks ago

Ottawa ON, Canada The Canadian Nurses Protective Society (CNPS) Full time

BILINGUAL REGISTRATION ADMINISTRATOR 12month contract, full-time (35 hours a week) position

As a Registration Administrator with the Canadian Nurses Protective Society (CNPS) , you will have the opportunity to leverage your administrative experience and training. The ideal candidate possesses exceptional customer service, writing and interpersonal skills. This is a 12 month contract with possibility of permanency or extension.

The CNPS is a not-for-profit society that offers legal advice, risk management services, legal assistance and professional liability protection to nurses in Canada. Working to deliver products and services designed for the nursing profession is personally and professionally rewarding. Expertly answer customer service inquiries about CNPS services by phone and email, registering visitors and processing mail.
Qualify incoming requests received by telephone, email or fax, including verifying eligibility, entering data into the system and allocating work to legal advisors and staff.
Provide accurate information and online user support to assist nurses with the registration process.
Collaborate with members of the management team to develop and refine registration and administrative processes.
Update and maintain accurate database records. Perform other administrative duties as required.

Completed certificate or degree in a relevant field such as business administration, accounting, information technology or law or a equivalent combination of education and experience
Three (3) or more years of experience working in customer service, technical support and/or providing office support
Fluently bilingual in both official languages (written and oral)
Highly proficient in MS Word, Excel and Outlook
Ability and willingness to commute/relocate to Ottawa

ASSETS:
Experience or training in managing personal and confidential information
Experience using databases or customer management systems (Salesforce)
Familiarity with SharePoint and Salesforce CRM

Exceptional customer service, writing and interpersonal skills
Defined benefit pension plan
Social committee events

The CNPS welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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