Technical support specialist

3 weeks ago


Québec Province, Canada Umano Medical Full time

Do you dream of a job that allows you to develop your full potential? Would you like to join a dynamic and passionate team? Umano Medical is waiting for you. Join an ambitious team that thrives on opportunities to learn, excel and innovate.

Responsibilities include 

  • Take and manage service calls and ensure timely response and resolution of customer issues
  • Perform repairs or preventive maintenance on our products at various client locations
  • Participate in training service technicians, and when required, technical staff in hospitals
  • Handle customer service requests, including complaints (processes, tools, and documentation)
  • Process orders received for parts or service for Umano Medical products
  • Ensure follow-up with the customer from request intake to completed repair, ensuring customer satisfaction
  • Maintain documentation of all service cases or service requests
  • Ensure timely communication of all relevant problems and information received from customers regarding products to the engineering department
  • Collaborate with other departments on various projects (related to after-sales service)
  • Assist in the implementation, update, and adherence to various instructions and procedures
  • Support the customer relations manager in planning the work of technicians and service clerks
  • Provide technical support to technicians, service clerks, and subcontractors.
  • Monitor and analyze parts inventory
  • Perform any other related tasks

Life at Umano Medical

Enjoy a dynamic work in which fun, trust and teamwork are a priority. Be part of a culture focused on everyone's strengths and talents, all while advancing your career within the organization according to your interests. 

  • Hybrid remote work (according to departmental needs)
  • 7 paid days off during the holiday period
  • Employer-contributed retirement savings
  • Plan Group insurance from day one
  • Employee assistance program with completely free access to telemedicine
  • Training and individual development program focused on your strengths
  • Access to an Umano Buddy and integration coach upon arrival

Requirements

  • Bachelor's degree or college diploma in mechanical or manufacturing engineering or equivalent education
    • 2 to 3 years of experience
    • Problem-solving skills
    • Ability to read blueprints
    • Experience in after-sales service or customer service
    • Experience in product repair and technical support
    • Proficiency in Microsoft Office Suite
    • Willingness to travel

Join a committed and dynamic team within a rapidly growing company. Human connection truly comes first here, and you'll feel it from day one. Come and experience something that goes far beyond medical equipment

230 boulevard Nilus-Leclerc
L'Islet, QC G0R 2C0
CANADA

Do you have any questions about the company or job openings?

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