Director, Online Business Operations

Found in: Jooble CA O C2 - 6 days ago

British Columbia, Canada ClearChoice HR Consulting Full time

ABOUT PACIFIC RIM EARLY CHILDHOOD INSTITUTE & THE ROLE
Established in 1989, PRECI offers distance education designed for students looking to work in licensed day care, preschool, childcare facilities, and careers requiring completion of ECE certifications. PRECI is filled with team members who are passionate about the field and wish to help students succeed in their academic journey.

This position plays a crucial role in ensuring the smooth and efficient functioning of the Institute's operations, with a focus on achieving strategic objectives and delivering high-quality services. The Director of Operations will lead a team of operational staff, manage organizational processes, and implement best practices to drive operational excellence. People Management
Lead, mentor, and develop a team of operational staff to ensure high performance, job satisfaction, and professional growth.
Provide regular coaching, feedback, and performance evaluations to team members, identifying opportunities for improvement and recognition.
Develop and implement training programs to enhance skills and knowledge, ensuring staff are equipped to meet operational goals and challenges.
Manage staffing needs, including recruitment, selection, onboarding, and retention strategies, to ensure a skilled and motivated workforce and ensure that wages accurately reflect the roles and responsibilities of employees.
Address employee relations issues, conflicts, and disciplinary actions in a fair and consistent manner, in accordance with organizational policies and legal requirements.
Collaborate with the Executive Director and department leads on workforce planning, cross training, succession planning, and talent management initiatives.
Promote diversity, equity, and inclusion in the workplace, fostering a culture of respect and understanding among staff.
Manage staffing schedules and benefits, including enrolling new staff in the Blue Cross program, coordinating shifts using Teams, and approving time-off requests to ensure adequate staffing levels and employee satisfaction.
Ensure compliance with HR policies and procedures, including those related to performance management, attendance, and leave administration.
Monitor and manage communication through MS Teams, ensuring effective and efficient communication channels are maintained within the operations team.
Account for growth by ensuring roles adapt to increased responsibilities and providing directors with the necessary support to manage new roles effectively.

Operational Management
Oversee the day-to-day operations of the institute, including facilities management, IT systems, and administrative processes.
Develop and implement operational policies, procedures, and standards to ensure effective and efficient operations.
Monitor and evaluate operational performance against key performance indicators (KPIs) and implement corrective actions as needed.
Execute on the strategy developed by the Executive Director providing input and feedback as necessary.
Assist with the planning and execution of operational initiatives and projects.
Manage budgets, financial forecasts, and expenditures related to operations.
Ensure compliance with regulatory requirements and industry standards.
Ensure appropriate policies and procedures are being followed, fostering a culture of compliance and accountability.
Conduct data analysis and reporting to inform decision-making and improve operational efficiency.

Risk Management and Compliance
Identify potential risks to the Institute's operations and develop strategies to mitigate them.
Implement risk management policies and procedures to minimize exposure to risk.
Monitor and assess the effectiveness of risk management strategies.
Ensure compliance with all relevant regulatory requirements.
Handle escalated calls, legal matters, negative press, and crisis management situations with professionalism and efficiency.

Collaborate with the Executive Director and other senior leaders to develop and implement strategic plans and objectives.
Participate in strategic planning meetings and provide updates on operational performance.
Support the Executive Director in achieving the Institute's strategic goals and objectives.
Foster a culture of innovation and continuous improvement, encouraging creative thinking and problem-solving among team members.
Ensure organizational knowledge is retained and transferable through effective knowledge management and operational management practices, and that the structure, systems, policies, and operations are scalable and sustainable.

Administration
Oversee administrative functions, including human resources, finance, procurement, and facilities management.
Develop and implement administrative policies and procedures to ensure efficiency, compliance, and accountability.
Coordinate meetings, events, and other administrative activities, ensuring effective communication and coordination.
Maintain accurate and up-to-date records and documentation, including personnel files, financial records, and organizational policies.
A degree in Business Administration, or Human Resources or the equivalent of education and experience.
~Knowledge and demonstrated experience in managing distance learning programming and delivery.
~ Best practices in organizational management, including strategic planning, financial management, and program development.
~ Proficiency in Microsoft Office 365 with expertise in Microsoft Word and Excel.
~ Experience with strategic planning, financial management, and program development.
~ Experience managing budgets, financial planning, and resource allocation.
~ Demonstrated experience in conflict resolution and mediation, with the ability to effectively manage and resolve conflicts to maintain a harmonious work environment.
~ Skilled in analyzing data and trends, making informed decisions, and implementing solutions to address challenges.
~ Ability to ensure compliance with regulatory standards, laws, and accreditation requirements in early childhood education.
~ Prioritize and manage multiple tasks and projects simultaneously in a fast-paced and dynamic environment.


Although this is a remote opportunity, preference will be given to candidates based in British Columbia.

We kindly ask all applicants to apply through MNP’s officially managed process and to avoid speculative approaches to PRECI and its staff members.

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