Director of Remote Technical Services

Found in: Jooble CA O C2 - 6 days ago

British Columbia, Canada Go REcruitment Full time

io is looking for a Director of Live Operations & Systems Reliability to oversee our managed service. Netskrt’s eCDN service is comprised of three major components: intelligent content collection, staging and distribution; adaptive networking, leveraging connectivity as and when available; and an edge cache that allows users to access the content they want locally, using the apps and subscriptions that they already have. As the leader of Live operations / Systems Reliability you are responsible for monitoring and maintaining the health of the system. We are a highly motivated team, dedicated to delivering products and services that improve the customer experience when accessing internet video at the edges of the network. You should be passionate not only about learning new technologies, but also about running systems and software in the real world. You have exceptional technical skills, and enjoy solving challenging problems. Netskrt offers the opportunity to obtain hands on experience with storage, networking, security, and cloud technologies. As part of the Netskrt team you will have the opportunity to design and implement solutions to solve challenging problems in a startup environment; As Director, Live Operations / Systems Reliability you are responsible for system health, performance and reliability. Your team will be at the heart of solving deployment and production problems; building automation tools for system health and production acceptance tests to validate production changes, and for ongoing live monitoring and reporting. You will work closely and collaborate with the Engineering and Networking & Infrastructure teams to ensure a holistic approach to troubleshooting and implementing preventative measures; You will be a key driver to help the team understand the big picture perspective, and instill a customer-first attitude.
Monitor, manage and maintain Netskrt’s managed service
• Manage availability, latency, scalability and efficiency by instilling engineering reliability into our deployed systems with a focus on fault tolerant approaches
• Drive quality accountability within the organization with well-defined processes, metrics, and goals for process quality. Drive capacity planning, performance analysis, instrumentation and other nonfunctional systems requirements
• Must be able to define and report "progress" on strategic initiatives and project level tasks to all stakeholders including senior executives, clients and use effective communication approaches with each constituency.
• Implement metrics driven processes to ensure service quality targets are met
• Degree in Computer Science or related technical field
• Accomplished leader with 5+ years managing regional and global teams and systems
• Expert knowledge in all aspects of designing, developing, managing large realtime systems
• Project and process management
• Prior successful experience as a systems performance or systems reliability engineer
• Mastery of Linux/Unix
• Mastery of coding / scripting languages (e.g., C++, PHP, Python, Perl)
• Mastery of fault tolerant approaches in a large scale distributed environment and high performance systems
• Deep understanding of internet and networking protocols • Analytical mind with excellent problem-solving skills
• Excellent time management, communication, decision-making, presentation, and leadership and organizational skills
• Maintain excellent written and verbal communications with clients, employees, and management chain, including status reports, project plans, presentations, etc.
• Familiarity with security frameworks and risk management methodologies
• Knowledge of patch management, intrusion detection/prevention systems
• Experience with caching and CDN (content delivery network) technologies (Netflix, Amazon, Google, Limelight, Akamai, Fastly)
• Knowledge of data protection operations and legislation (e.g. Experience with securing IoT and/or autonomous remote devices.

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