Bilingual Customer Care Specialist

1 week ago

Winnipeg MB, Canada ExpensePoint Full time

ABOUT EXPENSEPOINT

ExpensePoint is a dynamic and fast-growing software company based in Winnipeg. We are revolutionizing the way businesses manage employee expense reimbursement. Our innovative platform simplifies the process, combining customization with user-friendly tools to create efficient and seamless workflows.

At ExpensePoint, we foster a culture of innovation, collaboration, and continuous growth where team members are empowered to make an impact. Joining our team means being part of a forward-thinking company that values creativity, professional development, and a shared vision for success.

POSITION SUMMARY

This position acts as the first live contact for our French clients through phone, email, online video meetings and other digital contact channels.

DUTIES AND RESPONSIBILITIES

  • Respond promptly to French- and English-speaking customer inquiries via face-to-face meetings, email, phone calls, and other emerging contact channels.
  • Troubleshoot and resolve issues related to ExpensePoint, escalating complex cases to technical teams when necessary.
  • Guide customers through ExpensePoint and its features, ensuring they understand how to maximize its benefits.

Deliver a seamless and positive experience, maintaining high customer satisfaction scores.

  • Identify customer pain points and provide actionable feedback to improve the platform and support processes.
  • Document and update knowledge base articles in both French and English.
  • Assist with onboarding new customers, ensuring a smooth transition through their journey with ExpensePoint.

SKILLS & QUALIFICATIONS

  • Fluency in French and English, both written and spoken (required), Spanish an asset.
  • 5+ years of customer service experience, ideally in SaaS or a technology-driven environment.
  • Familiarity with CRM and ticketing systems (e.G., HubSpot Zendesk, Salesforce, Jira, or similar).
  • Strong problem-solving and analytical skills with attention to detail.
  • Excellent communication and interpersonal skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Comfortable with SaaS platforms and troubleshooting technical issues.
  • Basic understanding of SaaS business models and subscription-based services.
  • Proficient with Microsoft Office Suite, particularly with Excel skills such as formulas and pivot tables.
  • College or University Degree

All qualified applicants will receive consideration for employment without regard to race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability and conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered.

Only those being considered for the selection process will be contacted.

WORK LOCATION:
In Person - Winnipeg, MB:
reliably commute or plan to relocate before starting work (required)

Job Type:
Full-time

Additional pay:

Performance Bonus

Benefits:

  • Dental care
  • Extended health care
  • Vision care
  • RRSP match
  • Life Insurance
  • Paid vacation starts at 3 weeks
  • Quarterly team-building events

  • Client Care Specialist

    3 months ago

    Winnipeg, Canada People Corporation Full time

    We are seeking a **Client Care Specialist (Bilingual)** to join our team in Winnipeg, MB. This is an exciting time to join People Corporation. Our high level of acquisition activity and our consistent organic growth continue to define and further enhance our benefits, pension, and HR products and services and how they are delivered to our clients. As a key...

  • Customer Care Specialist

    6 months ago

    Winnipeg, Canada Hoya Vision Care Full time

    **Join The Hoya Vision Care Canada Team!** For over 60 years, HOYA Vision Care has been a passionate leader in optical technology innovation. As a manufacturer of high quality, high performing eyeglass lenses, we continuously aim to bring the best possible vision care solutions to eye care professionals. We are currently hiring a **Customer Care Specialist...

  • Customer Care Specialist

    6 months ago

    Winnipeg, Canada Direct Focus Marketing Communications Inc. Full time

    **Who Are You?** **French Bilingual **and “detail oriented” might as well be your middle names. You are an effective communicator with top-notch customer service skills, and who knows how to connect with a variety of personalities. Being part of a team is something you thrive on—you love working with your colleagues to meet a common goal. Hard work?...

  • Customer Care Specialist

    6 months ago

    Winnipeg, Canada Direct Focus Marketing Communications Inc. Full time

    **Who Are You?** **French Bilingual **and “detail oriented” might as well be your middle names. You are an effective communicator with top-notch customer service skills, and who knows how to connect with a variety of personalities. Being part of a team is something you thrive on—you love working with your colleagues to meet a common goal. Hard work?...

  • Customer Service Representative

    2 months ago

    Winnipeg, Canada eCom Customer Care Full time

    **We are hiring full-time, permanent Customer Service Representatives (CSRs) to join our team! CSRs are responsible for delivering top notch service to clients while promoting a variety of products and services.** **CSRs are responsible to**: - Efficiently and effectively manage high customer call volumes. - Identify and address customer needs, providing...

  • Customer Care Representative

    6 months ago

    Winnipeg, Canada Activate Games Full time

    Enter the Game! Activate is a tech company known for creating Canada’s first full-scale interactive gaming facility. We are experiencing significant expansion, and are looking to expand our store operations team with the addition of Bilingual Customer Care Representatives. A successful applicant will work independently or with a small team to support all...

  • Customer Care Specialist

    3 months ago

    Winnipeg, Canada ExpensePoint Full time

    CUSTOMER CARE SPECIALIST ABOUT EXPENSEPOINT ExpensePoint has become a global leader in expense report automation. We serve clients in over 106 countries. ExpensePoint is an automated employee expense management solution for small to large multinational enterprises that fully automates employee expense report processes. ExpensePoint is a multi-platform...

  • Bilingual Child Development Specialist

    3 months ago

    Winnipeg, Canada Manitoba Government Full time

    **Bilingual Child Development Specialist**: SP3 Bilingual Child Development Specialist Regular/full-time Department of Families Regional Social Services Community Services and Supports Winnipeg MB Advertisement Number: 43070 Salary(s): SP3 $56,569.00 - $74,650.00 per year Closing Date: September 22, 2024 The Manitoba government recognizes the...

  • Customer Support Specialist

    1 month ago

    Winnipeg, Canada Direct Focus Marketing Communications Inc. Full time

    **Who Are You?** **French Bilingual **and “detail oriented” might as well be your middle names. You are an effective communicator with top-notch customer service skills, and who knows how to connect with a variety of personalities. Being part of a team is something you thrive on—you love working with your colleagues to meet a common goal. Hard work?...

  • FULL TIME

    1 week ago

    Brandon, MB, Canada NTT Business Process Outsourcing Full time

    With people at the heart of our success, NTT Data is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. At NTT Data, what you do matters. A Career at NTT Data Means: We’re committed to building a people-focused environment where you can shine, no matter...

  • Bilingual Customer Service Representative

    4 weeks ago

    Winnipeg, Manitoba, Canada NTT Business Process Outsourcing Full time

    Transform Your Career with NTT DataAt NTT Data, we are committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. With a strong focus on people, we offer a career that means something.About the Role:We are seeking a highly motivated and customer-focused Bilingual...

  • Medical Care Specialist

    4 weeks ago

    Winnipeg, Manitoba, Canada Express Medical Care Full time

    Express Medical Care is currently seeking a skilled Medical Care Specialist to join our team.We offer a competitive salary of $120,000 per year, commensurate with experience and qualifications.Job Description:The Medical Care Specialist will be responsible for providing high-quality patient care, conducting medical examinations, and developing personalized...

  • Bilingual Customer Care Specialist

    1 week ago

    Winnipeg, Canada ExpensePoint Full time

    ABOUT EXPENSEPOINT ExpensePoint is a dynamic and fast-growing software company based in Winnipeg. We are revolutionizing the way businesses manage employee expense reimbursement. Our innovative platform simplifies the process, combining customization with user-friendly tools to create efficient and seamless workflows. At ExpensePoint, we foster a culture of...

  • Bilingual Customer Care Specialist

    1 week ago

    Winnipeg, Canada ExpensePoint Full time

    ABOUT EXPENSEPOINT ExpensePoint is a dynamic and fast-growing software company based in Winnipeg. We are revolutionizing the way businesses manage employee expense reimbursement. Our innovative platform simplifies the process, combining customization with user-friendly tools to create efficient and seamless workflows. At ExpensePoint, we foster a culture of...

  • Bilingual Customer Care Specialist

    1 week ago

    Winnipeg, Canada ExpensePoint Full time

    ABOUT EXPENSEPOINT ExpensePoint is a dynamic and fast-growing software company based in Winnipeg. We are revolutionizing the way businesses manage employee expense reimbursement. Our innovative platform simplifies the process, combining customization with user-friendly tools to create efficient and seamless workflows. At ExpensePoint, we foster a culture...

  • Customer Service Representative

    6 months ago

    Winnipeg, Canada IntouchCX Full time

    **About IntouchCX** IntouchCX is a global leader in customer experience management, digital engagement, and technology solutions. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we obsess about our clients by providing remarkable customer experiences for the world’s most innovative brands. **About the Job** We are...

  • Customer Service Representative

    2 months ago

    Winnipeg, Canada IntouchCX Full time

    **About IntouchCX** IntouchCX is a global leader in customer experience management, digital engagement, and technology solutions. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we obsess about our clients by providing remarkable customer experiences for the world’s most innovative brands. **About the Job** We are...

  • Customer Service Representative

    6 months ago

    Winnipeg, Canada IntouchCX Full time

    **About IntouchCX** IntouchCX is a global leader in customer experience management, digital engagement, and technology solutions. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we obsess about our clients by providing remarkable customer experiences for the world’s most innovative brands. **About the Job** We are...

  • Bilingual Claim Specialist

    6 months ago

    Winnipeg, Canada Scootaround Inc Full time

    **Bilingual Claim Specialist** - Scootaround is looking for an **Bilingual **Airline Claim Specialist** to join our Airline Division Team in Winnipeg. **What You Will Do** - As an Airline Claim Specialist, you will act as the first point of contact between our airline partners and their passengers. You will use your superior people skills and...

  • Bilingual Customs Specialist

    3 months ago

    Winnipeg, Canada Manitoulin Transport Full time

    Job Description We are looking for afternoon/night shift Customs Specialists. Duties will include: Ensure that cargo reporting is processed accurately and in a timely manner via emanifest with CBSA and US CBP Ensure in-bond shipments get cleared Obtain broker information Ensure all necessary documentation is reviewed and approved for carrier paps...