Customer Care Specialist

7 months ago

Winnipeg, Canada Direct Focus Marketing Communications Inc. Full time

**Who Are You?**

**French Bilingual **and “detail oriented” might as well be your middle names. You are an effective communicator with top-notch customer service skills, and who knows how to connect with a variety of personalities. Being part of a team is something you thrive on—you love working with your colleagues to meet a common goal. Hard work? No problem You know how important it is to put the customer first.

**Basically, you**
- Speak French and English Fluently
- Are friendly, enthusiastic, and confident—you have excellent interpersonal skills.
- Have exceptional written and verbal communication skills.
- Believe in being a professional at all times.
- Are proficient with Word and Excel.
- Never (ever) overlook the details.
- Are resourceful and solutions focused.
- Possess excellent time-management skills
- Thrive in a fast-paced, multi-tasking environment.
- Can work independently with mínimal supervision.
- Know at least one work-appropriate joke.

**What You’ll Do**

**Essentially, you will**
- Provide helpful, common-sense support for customers.
- Answer queries in support of specific online programs for national clients.
- Process online requests, claims, or e-store orders on behalf of customers.
- Follow up with customers, sending proofs for approval and obtaining signoff.
- Have an eagle eyes for proofreading and spotting errors.
- Know the difference between stationary and stationery.
- Actively monitor assigned programs to ensure timely responses to requests and orders, meeting or exceeding customers’ expectations.
- Prepare relevant reports for clients and management.
- Collaborate, as needed, with colleagues.
- Monitor customers’ online sites to ensure all programs are functioning appropriately.
- Develop and maintain thorough working knowledge of functions and offerings, ensuring up-to-date and useful information is available when customers ask.
- Work with internal departments as needed (Design, Print Production, Client Services, Distribution, etc.) to fulfill client requests.
- Update content on websites as required using available content management systems.
- Planning & Administration
- Meet as needed with your manager to determine work requirements, resource needs, etc.
- Schedule work activities, projects and assignments, and provide feedback to the Program Manager.
- Participate in staff administration activities related to your MSS team.
- Perform other duties as assigned by the Program Manager.

**Education & Experience**
- Fluent in French and English
- Minimum 2 year's customer service experience in a fast paced environment (retail, hospitality, or call center environments).
- Positive attitude.
- Eagerness to learn and grow.
- A degree, diploma or certificate in Marketing or Business Administration is considered an asset

**It’s considered a bonus if you align with our core values**:

- Own it
- Better 2.0
- Make trust
- Deliver great
- Be human

**Who We Are (Direct Focus)**

We are an end-to-end marketing and communications company that consists of a talented and diverse team of marketing management specialists, thought leaders, and multi-disciplinary experts. Every day, we work together to deliver a full spectrum of marketing services and solutions that generate real-world results for marketing teams and their brands. You can find us in Winnipeg, MB, Toronto, ON, and Portland, OR.

We're on a mission to be a top employer of choice. While we're not perfect, we're always improving. Here's just a few of the reasons you should work with us:

- The people are amazing
- Office dogs (What more could you want?)
- Opportunity for rapid advancement
- Awesome workplace culture
- A technologically-advanced workflow system
- Exposure to national and international clients
- Access to our training centre (on-site or virtually.)
- Coaching, mentorship, and professional development
- Flex time
- Remote and hybrid work options
- Quality work and a lot of fun

**How to Apply**

**Salary**: $17.50-$20.00 per hour

Expected hours: 40 per week

**Benefits**:

- Company events
- Dental care
- Extended health care
- On-site parking
- Vision care

Schedule:

- Monday to Friday
- No weekends

Application question(s):

- This job is an in-office position. Are you in Winnipeg?

**Language**:

- French (required)

Work Location: In person

  • Customer Care Specialist

    7 months ago

    Winnipeg, Canada Hoya Vision Care Full time

    **Join The Hoya Vision Care Canada Team!** For over 60 years, HOYA Vision Care has been a passionate leader in optical technology innovation. As a manufacturer of high quality, high performing eyeglass lenses, we continuously aim to bring the best possible vision care solutions to eye care professionals. We are currently hiring a **Customer Care Specialist...

  • Customer Service Representative

    14 hours ago

    Winnipeg, Canada eCom Customer Care Full time

    **eCom Customer Care provides top notch customer service to over 200,000 customers around the world per year. With a culture unlike any other in Winnipeg, you can expect a fun, friendly and flexible work environment when you join our growing team. Paired with our extensive benefits package and competitive wage, eCom has become a top choice in Winnipeg for...

  • Customer Service Representative

    2 months ago

    Winnipeg, Canada eCom Customer Care Full time

    **We are hiring full-time, permanent Customer Service Representatives (CSRs) to join our team! CSRs are responsible for delivering top notch service to clients while promoting a variety of products and services.** **CSRs are responsible to**: - Efficiently and effectively manage high customer call volumes. - Identify and address customer needs, providing...

  • Customer Care Specialist

    4 months ago

    Winnipeg, Canada ExpensePoint Full time

    CUSTOMER CARE SPECIALIST ABOUT EXPENSEPOINT ExpensePoint has become a global leader in expense report automation. We serve clients in over 106 countries. ExpensePoint is an automated employee expense management solution for small to large multinational enterprises that fully automates employee expense report processes. ExpensePoint is a multi-platform...

  • Medical Specialist for Express Medical Care

    4 weeks ago

    Winnipeg, Manitoba, Canada Express Medical Care Full time

    Job Summary:We are seeking an experienced Medical Specialist to join our team at Express Medical Care in Winnipeg, MB.The successful candidate will possess a strong background in medicine and have excellent communication skills. We offer a competitive salary of $350,000 annually, commensurate with experience.About the Role:This is a full-time position that...

  • Alternative Care Specialist

    2 months ago

    Winnipeg, Canada Southern First Nations Network of Care Full time

    **Summary**: The Southern First Nations Network of Care (SFNNC) receives its mandate from the First Nations in southern Manitoba and through the Child and Family Services Authorities Act. The SFNNC, along with the other three CFS Authorities in Manitoba, are responsible for the establishment and management of a province-wide service delivery system. This...

  • Alternative Care Specialist

    3 months ago

    Winnipeg, Canada Southern First Nations Network of Care Full time

    **Summary**: The Southern First Nations Network of Care (SFNNC) receives its mandate from the First Nations in southern Manitoba and through the Child and Family Services Authorities Act. The SFNNC, along with the other three CFS Authorities in Manitoba, are responsible for the establishment and management of a province-wide service delivery system. This...

  • Customer Care Specialist

    7 months ago

    Winnipeg, Canada Direct Focus Marketing Communications Inc. Full time

    **Who Are You?** **French Bilingual **and “detail oriented” might as well be your middle names. You are an effective communicator with top-notch customer service skills, and who knows how to connect with a variety of personalities. Being part of a team is something you thrive on—you love working with your colleagues to meet a common goal. Hard work?...

  • Customer Care Specialist

    7 months ago

    Winnipeg, Canada Direct Focus Marketing Communications Inc. Full time

    **Who Are You?** **French Bilingual **and “detail oriented” might as well be your middle names. You are an effective communicator with top-notch customer service skills, and who knows how to connect with a variety of personalities. Being part of a team is something you thrive on—you love working with your colleagues to meet a common goal. Hard work?...

  • Customer Care Specialist

    7 months ago

    Winnipeg, Canada Direct Focus Marketing Communications Inc. Full time

    Who Are You? “Multi-tasker” and “detail oriented” might as well be your middle names. You are an effective communicator with top-notch customer service skills, and who knows how to connect with a variety of personalities. Being part of a team is something you thrive on—you love working with your colleagues to meet a common goal. Hard work? No...

  • Client Care Specialist

    3 months ago

    Winnipeg, Canada People Corporation Full time

    We are seeking a **Client Care Specialist** to join our team in Winnipeg, MB. This is an exciting time to join People Corporation. Our high level of acquisition activity and our consistent organic growth continue to define and further enhance our benefits, pension, and HR products and services and how they are delivered to our clients. As a key member of...

  • Client Care Specialist

    3 months ago

    Winnipeg, Canada People Corporation Full time

    We are seeking a **Client Care Specialist (Bilingual)** to join our team in Winnipeg, MB. This is an exciting time to join People Corporation. Our high level of acquisition activity and our consistent organic growth continue to define and further enhance our benefits, pension, and HR products and services and how they are delivered to our clients. As a key...

  • Client Care Specialist

    2 months ago

    Winnipeg, Canada People Corporation Full time

    We are seeking a **Client Care Specialist (Term)** to join our team in Winnipeg, MB. This is a 6-month term position as part of our peak season hiring. This role may require extended or varying hours, and the ability to thrive in a fast-paced, high-volume environment. If you're ready to contribute during this busy period, we encourage you to apply! This is...

  • Customer Service Specialist

    6 months ago

    Winnipeg, Canada Future Transfer Co. Inc. Full time

    Customer Service Specialist Location: 169 Lowson Crescent, Winnipeg, MB Our People Can Tell the Future. Maybe You Can Too. We are a warehousing and transfer company that brings pride and excellence to the market every day. We bring innovation that’s authentic and measurable as well as bringing leadership to community priorities in equal unison with our...

  • Customer Service Specialist

    7 months ago

    Winnipeg, Canada Searcy Trucking Ltd Full time

    Searcy Trucking Ltd. is thrilled to announce that we are experiencing rapid growth and are actively seeking talented individuals to join our dynamic team in Winnipeg and Altona, Manitoba. If you are passionate about making a difference and thrive in a fast-paced environment, we want to hear from you! The Customer Service Specialist will provide support to...

  • Caregiving Support Specialist

    3 weeks ago

    Winnipeg, Manitoba, Canada Lusu's Elite Care Inc Full time

    Job Title: Caregiving Support SpecialistWe are seeking a dedicated and compassionate Caregiving Support Specialist to join our team at Lusu's Elite Care Inc.About the Role:This is a full-time position that requires on-site work at our physical location. As a Caregiving Support Specialist, you will provide exceptional care and support to our clients, ensuring...

  • Trusted Dog Care Specialist Wanted for Winnipeg Area

    3 weeks ago

    Winnipeg, Manitoba, Canada Care Full time

    Company OverviewWe are a responsible pet care service based in the R3K area of Winnipeg, committed to providing top-notch care for dogs and their families.SalaryThe salary for this position is estimated to be between $40-$60 CAD per hour, depending on experience. This compensation package reflects our commitment to fair and competitive pay for skilled dog...

  • Nail Care Specialist

    2 months ago

    Winnipeg, Manitoba, Canada beBee Professionals Full time $28,000 - $45,000

    We are seeking a skilled Nail Care Specialist to provide exceptional manicures, pedicures, and nail enhancements to our clients at beBee Professionals in Winnipeg, Canada.Key Responsibilities:Deliver high-quality nail care services, including gel and acrylic applications.Maintain a clean and sanitized workspace and tools.Consult with clients to understand...

  • Customer Service Specialist

    6 months ago

    Winnipeg, Canada Sunwest Screen Graphics Full time

    Do you have an unwavering commitment to Customer Service? Would your friends describe you as a great communicator, but even better listener? Do you get your energy from others and would describe yourself as a masterful relationship builder? If you answered “Yes”, then keep on reading as we may have the perfect position for you! **SUNWEST **is an award...

  • Nurse Care Specialist

    1 week ago

    Winnipeg, Manitoba, Canada beBee Professionals Full time $45,000 - $65,000

    In the healthcare sector, beBee Professionals is looking for a skilled Nurse Care Specialist to work in Winnipeg, Canada.Job Summary:This role involves providing high-quality nursing care to patients in various settings. The ideal candidate will have a valid RPN license and previous experience in a healthcare environment.Key Responsibilities:Assess patient...