Housing Business Operations Lead

4 weeks ago

Toronto ON, Canada Freedom Mobile Inc. Full time

At Freedom , we’re proud to be leaders in a movement that brings affordable wireless services to Canadians – we’re always on the lookout for go-getters that are committed to disrupt the status quo.
As the Operations Manager, you will provide operational support to the Retail sales teams. You will be responsible for documenting and reviewing current business processes, identifying process gaps or common errors, and proposing solutions to reduce errors, streamline processes, create efficiencies, and most importantly, improve sales performance within the Retail channel.
In this role, you will lead large projects that impact the Retail sales teams, support ad-hoc initiatives and change management activities. You will be also responsible for reporting and managing the operational budget and spend for the Retail Channel.
Key accountabilities of this role include project and timeline management, collaboration with cross-functional teams, documenting process and policy documents, managing and reporting on Retail OPEX, representing the Retail channel, and presenting project details and updates to Sales Leaders.
Leading project execution as the stakeholder of change; Managing internal projects; working cross-functionally with internal teams to build project timelines and track project deliverables
Presenting project plans, deliverables, and updates to Sales Leaders
Defining, documenting, and supporting day-to-day operations and operational based programs, processes, and policies within Retail channels
Planning, managing and reporting on all operational budget and spend for the Retail channel
Managing and supporting knowledge management tools and resources
Providing support to and collaborating with internal stakeholders and project teams
5-7 years business analysis, operations, or channel support experience
~ Excellent presentation and project management skills
~ Strong time management and organization skills with the ability to prioritize work to meet deadlines
~ High level proficiency with Microsoft Office, Retail systems (Retail IQ, Oracle, CREATE, etc.)
~ Highly creative, self-motivated individual with drive, confidence, and the ability to work independently, as well as collaborate with team members

Take advantage of a c ustomizable health & dental benefits program and opportunities for c ompany-matched pension (according to position).
Promote your health with the wellness program , which focuses on physical, psychological, financial, and social health.
Benefit from the Employee Assistance Program for you and your family, including Virtual Healthcare.
Participate in projects that make an impact and take on challenges that will allow you to surpass yourself.
Check out our Activity Report for an overview of the projects to which you could contribute
We are committed to creating and maintaining an accessible, equitable and inclusive workplace that reflects the diversity of the community to which we belong. We're eager to discover all the qualities that make you unique
If you need an accommodation at any stage of the process, please don't hesitate to let us know when you first contact us.
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