Housing Business Operations Lead

4 weeks ago

Vaughan ON, Canada Masters Insurance | Financial Full time

Title: Operations Manager Employment Status: Full-Time, Permanent
Location: Vaughan Office - 7501 Keele Street, Suite 400, Vaughan ON, L4K 1Y2

Established in 1966, Masters Insurance is one of Ontario’s largest, independently owned brokerages that specializes in insurance and bonding solutions for the construction and development industries. As a rapidly growing company with an enduring passion for supporting our businesses, and our communities, we also offer personal and commercial insurance, group benefits and financial planning services.

As an Operations Manager, the employee is instrumental in ensuring that the Company maintains effective operational business practices. The successful candidate will work cross functionally with key business stake holders, including the leadership team. Generous health and dental benefits program, including Healthcare Spending Account
Robust Group Retirement Savings program with company matching
Reimbursements of license fees and professional membership dues
Full support of continuing education and growth opportunities, including career mentorship with senior management
Opportunities to give back to our communities through philanthropic programs
Discounts to gym membership and select local retailers

Masters assist employees by paying for work related courses, as well as annual licensing and designation fees

Develop operational business practices and standard operating processes
Draw on relationships with managers and other stakeholders to identify employee process and technology needs;
Oversee development and implementation of feedback mechanisms for colleague programs, process improvement opportunities and technology, and reporting to key stakeholders;
Establish metrics to evaluate employee performance and business process outputs and provide specific, actionable recommendations to stakeholders for improvement;
Establish guidelines for reviewing business processes to identify areas for improvement to increase efficiency and better align with company strategy; ensure that all company business processes are documented;
Track, manage, and prioritize process improvement projects;
Develop operational business practices and standard operating processes;

Working knowledge and/or understanding of insurance, including construction insurance is an asset
Good knowledge of the MS Office Suite (Excel, Outlook and Word)
Effective time management and organizational skills
We will accommodate the needs of applicants in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act throughout all stages of the recruitment and selection process.

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