Customer Support Representative Virtual Hiring Event
3 weeks ago
82% of small businesses fail due to poor management of cash flow. Our vision is to enable the advancement of Small and Medium-sized Businesses (SMBs) by developing the tools & insights they need to maximize their cash flow.Over 10,000 businesses and their finance teams trust Plooto to automate their financial processes so they can focus on reaching their true potential.
About the Role: As a Client Experience Specialist, you will focus on providing first-line support to our clients. Provide first-line client support by answering chats, emails, and phone calls
Develop and maintain a deep expertise on Plooto’ s platform and services
Develop and implement constant improvements to customer support Help Articles, Videos
Ensure a high rating on Customer Satisfaction Surveys
Work closely with sales, marketing and technical teams to identify and satisfy customer needs, decrease customer turn over rate and help grow new/existing accounts
2+ years of customer experience in a fintech company, financial institution, call center or accounting firm
~ Strong problem-solving techniques, with the ability to take ownership and ensure resolution in a timely manner
~ Knowledge of accounting software, Accounts Payable/Receivable practices
~ We’re a purpose-driven meritocratic culture where bias, tenure, and egos are replaced with debate, data, and facts so we can spend as much time as possible on impactful work to create real value for our customers. Plus, we provide regular social events by our awesome Social Committee, live and virtual coffee chats and more
Growth: We’re a fast-paced FinTech company with numerous opportunities to learn, grow and take on new challenges. You’ll have an immediate impact.
Security: Plooto is trusted by over 10,000 SMBs and their finance teams. Our customers can discover and transact with over 150K customers and suppliers in North America through our B2B network.
The biggest reason why SMBs close their doors is due to poor management of finances and cash flow.
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