Entry Level Client Services Representative

4 weeks ago

Markham ON, Canada Metergy Solutions Inc Full time

Customer Care Representative (Entry Level)
Through trustworthy expertise in submetering solutions, we empower our clients to make their buildings more marketable and residents to reduce their energy consumption.

In-Office during training period (3 months+)
Monday - Friday
This position is accountable for enhancing the customer experience through providing timely, helpful and professional assistance to customers who contact us.
Canceling and re-billing corrections
Completing move in and move out field activities in the Customer Care and Billing (CCB) system.
Responding to telephone service requests in a fast paced environment on a queue; Processing forms, applications and customer service requests emails
Setting up & maintaining customer accounts including various billing /payment programs
Researching, analyzing and providing resolution to customer billing complaints
1+ year(s) of experience in customer service (PT experience while in school counts)
Experience in a call centre (inbound) is an asset
Good keyboarding skills with experience with both Word and Excel software
Working knowledge in CCB Oracle system, Genesys cloud system and Sharepoint is an asset
Team building and company sponsored events
As one of North America’s most experienced submetering providers, we’ve brought turnkey solutions to our clients for over 15 years. We help our customers effectively manage their utility consumption as we supply, install and remotely read electricity, water and thermal submeters. Across all building types, retrofit or new construction, we have the knowledge, equipment and staff to deliver a comprehensive solution from design, to implementation to billing. We are focused on maintaining strong customer relationships and value team collaboration to achieve our goals. For more information about Metergy, please visit us online
Brookfield is one of the world’s largest investors, owners and operators of infrastructure assets across the utilities, transport, energy, data and sustainable resources sectors. This sponsorship provides Metergy with access to large-scale capital, infrastructure investment expertise and global reach.
Metergy’s recruitment process includes accommodation for applicants with disabilities. All accommodations will consider the applicant’s accessibility needs due to disability and are available upon request.
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