Client Services

4 weeks ago

Markham ON, Canada Amphenol Canada Corp. Full time €65,000

A Worldwide Vision Connecting People with Technology
Amphenol is one of the world’s largest providers of high-technology interconnect, sensor and antenna solutions and a Fortune 500 company. Our products Enable the Electronics Revolution across virtually every end market including Automotive, Broadband Communications, Commercial Aerospace, Industrial, Information Technology and Data Communications, Military, Mobile Devices and Mobile Networks.
Our focus is to provide the highest level of support and responsiveness to both our employees and our customers. HSIO, a division of Amphenol, is the market leader for high speed, high bandwidth electrical connectors for the Telecom/Datacom/Artificial Intelligence/Machine Learning markets (Mobile Networks, Data Centers, Storage, Servers, Routers, Switches, etc.). Our products help to enable the electronics revolution and remain a key enabler for all the major Tier 1 OEMs globally. Our global headquarters are in Nashua, NH, and we have design, sales and manufacturing locations globally.
Customer Service Representative to join our team.
The top priorities of this position will be customer advocacy, to be the voice of the customer into the organization as well as the voice of Amphenol out to the customer, entering orders and quotes into the MRP system, interface and build relationships with external customers and provide customer support to Product Managers, Product Specialists and other internal staff. The ideal candidate will possess excellent verbal and written English skills and have a team player attitude. Performance will be measured based on established annual objectives, and as applicable, feedback from territory managers (salespeople) and customers. May occasionally require working from home after hours using the provided laptop computer for order entry during peak periods. Opportunities for advancement and growth could be to a product specialist or account manager.
Preparing Quote, coordinating PCN with customers, forecast analysis and preparing book-to-ship estimates
Organizing and responding to email RFQ enquiries, orders and technical requests
Technical support and pricing management
Analyzing customer forecasts and working closely with planning and sourcing teams
Challenge keeping up with telephone calls and paperwork
Post-secondary education (Business or Technical degree/diploma)
~5+ years of customer service experience
~ Manufacturing industry experience, ideally within a company that manufactures connectors or small mechanical/electrical parts
~ Microsoft Office computer experience
~ Excellent command of the English language

Knowledge of networking, cloud computing and storage industries and /or electrical component industries
Solid Microsoft Excel skills
Experience with CRM, MRP and/or ERP systems
Job Type: Full-time
Company pension
Dental care
Disability insurance
Flexible schedule
On-site parking
Monday to Friday

What level of Excel Proficiency do you have (Entry, Intermediate or Advanced)?
Microsoft Excel: 3 years (required)
Corporate Customer service:

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