Senior Product Support Specialist

1 month ago


Toronto ON, Canada MaintainX, Inc. Full time

MaintainX is the world leading mobile-first workflow management platform for industrial and frontline
We are a modern IoT enabled cloud based tool for maintenance, safety, and operations on equipment and facilities. Titan America, McDonalds, Brenntag, Cintas, Michaels, and Shell.
We've raised $104 million in venture capital following a recent Series C funding round led by Bain Capital Ventures, Bessemer Ventures, August Capital, Amity Ventures, Ridge Ventures as well as CEO’s from GE, Twilio, Toast and PagerDuty.
We are looking for a Senior Product Support Specialist to join our team at our office in Montreal, Canada.
Respond promptly and accurately to customer support inquiries.
~ Help customers with how to use specific features of the product.
~ Schedule meetings with sales representatives when pricing negotiation and solution consulting is required.
~ Create self-service knowledge base articles and saved replies based on frequently asked questions.
~ Follow up with old customer support tickets when new product releases help meet the requirements of customers.
~ Provide technical support for APIs, including troubleshooting and problem resolution
~ Plus) Experiencing designing, developing, and implementing high-performance, reusable, and reliable APIs

2 - 4 years of full-time customer support or customer onboarding experience (providing customer support or onboarding for a software product is a plus).
~ Highly proficient in Excel.
~ Spanish language skills (written and spoken) are an asset.
~ Ability to manage multiple priorities and perform well in a fast-paced environment while maintaining a high level of quality and client satisfaction.
~ Savvy with technology and capacity to become well-versed in our software in a short period of time.
~ Experience working with customer support/help desk ticketing software is a plus.

Healthcare, dental, and vision coverage.
~Our mission is to make the life of blue-collar workers easier worldwide by creating software that meets their needs and realities. Our product is truly life-changing for 80% of the workforce that doesn’t work behind a desk and needs enterprise-grade software at their fingertips.
All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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