Senior Processor, Specialized Products Support

4 weeks ago

Toronto ON, Canada Canadian Imperial Bank of Commerce Full time

Senior Processor, Specialized Products Support - Bilingual page is loaded Senior Processor, Specialized Products Support - Bilingual
Apply locations Toronto, ON Montreal, QC time type Full time posted on Posted 11 Days Ago job requisition id 2407329 We’re building a relationship-oriented bank for the modern world. As a member of our Business Client Centre, you’ll be accountable to ensure the successful delivery of a high standard of service while upholding compliance to internal controls and procedures within the functional assigned responsibilities to Business Banking products customers. As a Contact Centre Specialist, you are responsible for acting as a key inbound point of contact for Business Banking clients to respond to basic client account inquiries and initiate basic service transactions. The Senior Processor is responsible for providing timely and detailed information and assistance with problem investigation and resolution or escalating complex matters in compliance with regulatory requirements and organizational policies and procedures. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.
Client Engagement – Perform implementation and/or client support tasks relative to the Business Banking products such as, Canadian and US Wholesale Lockbox, Acceptance of Payments, EDI, MEBPS, Rapidtrans, Deposit Acceleration, Night Deposit, Commercial ABM, CAN-ACT, Cheques Testing, Cheque and Cash eDeposit Services. Ensure customer inquiries and complaints are handled in an efficient, professional, and timely manner.
Business Development - On behalf of clients, liaise with internal business partners and external financial institutions for tracing of funds processed through Business Banking products supported by the Business Client Centre (BCC). Reconcile and perform monthly independent balances on suspense accounts. Operational Support - Perform several operational tasks relative to the daily and monthly processing Business Banking products and application services and taking appropriate action according to established procedures. Ensure all mandatory documentation such as Product Legal Agreements and signed Payment Product Settlement Limit documentation with supporting evidence of credit existence are received prior to proceeding with implementation. Reconcile and perform monthly independent balances on suspense accounts. Ensure the successful delivery of a high standard of service while upholding compliance with internal controls and procedures within functional assigned responsibilities.
You find meaning in relationships and surround yourself with a diverse network of partners. You know that relationships and networks are essential to success. Your critical thinking skills help to inform your decision making.
You're fluent in French and English to serve our clients in the community .
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Business Banking, Call Center, Client Issue Resolution, Client Relationship Management, Customer Experience (CX), Ensure Compliance, Group Problem Solving, Investigating (Inactive), Operations Support At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel.
Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us. #

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