Dental Training/Tracker Specialist

1 month ago

Canada Tracker Full time

Dental Training/Tracker Specialist (Contract)

Part-time Contract Position

Note: This position is offered on a contract basis and is best suited for individuals who are currently employed part-time in a dental office and are familiar with the Tracker software. The frequency of training for this role will be determined by the demands of our clients.

Primary Function:  Responsible for conducting training sessions for clients within a (loosely-defined) territory, focusing on the use of Tracker software, course development and the delivery of this material.

Education / Knowledge: Minimum Community College Diploma or equivalent.

Experience: Minimum 2 years of experience in the dental industry, using Tracker software. Post-secondary accreditation in Education and or a combination of education and experience will be considered.

Tools & Equipment: Vehicle, Valid Driver’s License, Laptop, MS Office Productivity Suite

Skills / Qualifications

  • Excellent written and oral communication skills.
  • Ability to explain technical material to less technically proficient users.
  • Working knowledge and experience using the most current Microsoft Office Suite, including Word, Excel and PowerPoint.
  • Exemplary problem solving and organizational abilities.
  • Familiarity with dental office procedures.
  • Self-motivated and a quick learner.
  • Ability to work independently and as a member of the Implementation team
  • Ability to manage a variety of requests and tasks in a timely manner.
  • Proven ability to collaborate and communicate with all levels of management.
  • Basic hardware, software and computer system concepts knowledge.
  • Customer-orientated individual with sound communication and interpersonal skills.
  • Ability to handle a variety of customers with a variety of temperaments.

 

Duties and Responsibilities

  • Implementation of Tracker software applications in dental offices including needs analysis, provision of training and customer follow-up.
  • Apply relevant instructional design and adult learning practices and principles for new, initial, recurrent or customized training.
  • Ensure current training programs are updated continuously to reflect changes in process or procedure and communicate revisions in a timely manner to the field.
  • Accurately assess customer requirements, conduct needs assessment including gap analysis, and provide recommendations for program delivery.
  • Measure and monitor program results and develop appropriate strategies to ensure continuous improvement and or compliance as required.
  • Understand and anticipate training trends and their effect on the growth and retention of customers.
  • Quickly become familiar and competent with Tracker proprietary software and changes
  • Provide professional quality services to meet customer needs
  • Listen and understand customer needs and requirements using professional customer service skills
  • Bill for training services provided to customer consistently and accurately. Notify customer of any billable services in advance of providing the service.
  • Responsive to change management.
  • Resolving customer issues in a team environment with other associates.
  • Identification of common issues and problems discovered in the field
  • Record and submit identified defects or enhancement requests using product change request processes.
  • Quality assurance testing and debugging of program changes and improvements.
  • Assist with providing customer software support in the support center when call volumes are high or when requested
  • Content creation and delivery of webinar topics
  • Development of interactive video tutorials
  • Maintenance of implementation guides, training plans and checklists

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