Service Customer Care

1 month ago


Montréal QC, Canada Euronext Full time

Provide client support and follow up all questions or issues until resolution, regularly inform the client of progresses notably when in depth analysis is needed
# Ensure compliance with Service Level Agreements and strengthen the quality framework to meet quantitative and qualitative objectives.
# Drives continuous improvement of process and practices, assess and select improvement opportunities that provide long-term value and minimize operational risks
# Contribute to operation enhancement projects, review of specifications and creation of terms of reference on coming products and initiatives, support to clients for the developments and tests, execution of conformance tests with the clients

Prior relevant Client Services experience
High standards of service delivery to clients and ability to create strong relationships
Experienced with project management and ability to monitor
It does not prevent to add more tasks, projects.

3 trillion in market capitalisation as of end December 2022, it has an unmatched blue-chip franchise and a strong diverse domestic and international client base. The Group provides a multi-asset clearing house through Euronext Clearing, and custody and settlement services through Euronext Securities central securities depositories in Denmark, Italy, Norway and Portugal. In addition to its main regulated market, it also operates a number of junior markets, simplifying access to listing for SMEs. For the latest news, go to euronext.com or follow us on Twitter (twitter.



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