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Csr - Customer Service Representative Bilingual

4 months ago

Montréal, Canada Pet Care Montreal Full time

_Bilingual Customer Service Representative_
- Location_: NDG - Saint Jacques

**Company Overview**:
We are a leading pet care service provider committed to delivering exceptional care for pets and outstanding customer service. Our services include pet sitting, grooming, and a specialized pet store catering to the diverse needs of our clients. We are currently seeking a dynamic and bilingual Customer Service Representative to join our team.

**Position Overview**:
**Responsibilities**:
1. Spectacular Customer Service: Provide excellent and friendly customer service to clients, addressing inquiries, resolving concerns, and ensuring a positive experience.

2. Bilingual Communication: Effectively communicate with customers in both French and English, demonstrating fluency in both languages.

3. Phone Operations: Answer incoming calls, take orders for pet care services, and assist customers with reservations for grooming, pet sitting, and other services.

4. Order Processing: Manage the processing of orders for our pet store, ensuring accuracy and timely delivery.

5. Reservation Management: Coordinate and schedule pet care services based on customer needs and matching the Angel, utilizing our reservation system.

6. Product Knowledge and Sales: Demonstrate a strong understanding of the products and services offered and recommending to pet parents.

7. Problem Resolution: Address customer concerns and find effective solutions to ensure customer satisfaction.

8. Collaboration: Work closely with other team members to ensure seamless operations and the highest level of service.

**Qualifications**:
1. Fluent in both French and English (written and verbal).

2. Previous experience in customer service is preferred.

3. Passion for pets and basic knowledge of pet care.

4. Strong communication and interpersonal skills.

5. Ability to handle multiple tasks and prioritize effectively.

6. Proficient in using computer systems and software for order processing and reservations.

**How to Apply**:
**Job Types**: Full-time, Part-time, Permanent

**Salary**: $15.25-$17.00 per hour

Expected hours: 35 - 40 per week

**Benefits**:

- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Store discount
- Vision care

Schedule:

- 10 hour shift
- 8 hour shift
- Monday to Friday
- Weekends only

**Experience**:

- Call center: 3 years (preferred)
- Customer service: 1 year (preferred)
- Pet Care: 2 years (preferred)

**Language**:

- and write fluent French & English (preferred)

Work Location: In person