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Bilingual Customer Service
2 months ago
Do you have a passion for customer service? Are you fluent in English and French? As a Facilitator, you will provide bilingual customer service and engage with passengers who need extra assistance through the screening process. Provide a high level of customer service to the travelling public.
~If requested, accompany passengers through screening, helping with their belongings and explaining the process.
~Explain options available to the passenger for screening of their person and their special items, medical devices and aids, and sensitive cultural or religious items.
~Provide information about CATSA’s regulatory signage to passengers with vision loss (using CATSA tactile communications booklet).
~Work closely with Screening Officers and liaise with front-line stakeholders to ensure passengers receive exceptional customer service.
~Maintain up-to-date knowledge on disability-related issues and initiatives, with a focus on those in the transportation sector (for example, the Sunflower Lanyard program for people with invisible disabilities).
Post-secondary education or equivalent work experience.
~Strong empathy, active listening, and customer service skills
~A minimum of 1-3 years of customer service experience.
~Ability to communicate fluently, clearly, and effectively in both French and English
~Employment Type: Permanent
~