Bilingual Customer Service Representative

3 weeks ago

Waterloo ON, Canada International Financial Group IFG Full time
Our client, a top insurance client in Canada is looking to hire a Bilingual Customer service Representative for their team with a contract until November 2025 is renewable. This role is Hybrid in the office for their Halifax or Montreal or Waterloo office.

Typical Day in Role
• Process telephone inquiries, conduct research and resolve requests promptly
• Handle sensitive situations to ensure customer satisfaction
• Provide detailed written and oral communications to business units regarding the resolution of inquiries
• Determine client needs, clarify information, research each issue and propose solutions or alternatives
• Build lasting relationships and listen to customers by going above and beyond
• Achieve qualitative and quantitative personal and team objectives.

Candidate Requirements/Must Have Skills:
1) Bilingual (French & English) is required - The successful candidate will be required to communicate in English and French to support clients from various jurisdictions outside of Quebec.
2) 1-2 years previous customer service experience in a contact center, retail environment or service industry
3) Exceptional technical capabilities - your research skills and your attention to detail is always a priority

Nice-To-Have Skills:
• N/A

If you are interested in hearing more about this role, please send your updated resume in MS Word format to Sakshi at sakshi@ifgpr.com and mention the "French Customer service Representative role" in the subject line.
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