Technical Recruiter

3 weeks ago

Mississauga ON, Canada Cynet Systems Inc Full time

Job Description:

  • The FSO should also have a driving license and a car to be able to drive down to connecting sites nearby.
  • Support Installations, Moves, Adds, and Changes (IMACs) requirements.
  • Provide or oversee, as appropriate, all installations, de-installations, cascades, moves, adds and Changes for all EUCA^ Equipment, Software, and related Services at designated Customer Sites;
  • Coordinate, plan, and schedule IMACs with all affected IT functions (whether the function is included within the Services provided by Provider, as a Customer-retained function, or a Third Party); and
  • Coordinate all internal and external functions and activities to achieve high-quality execution of the IMACs, to meet Service Levels, and to minimize any operational interruption or business disturbance.
  • Relate and document the processes to enable IMAC execution for each Software and/or Equipment Component, and obtain Customer's approval for such processes and documentation;
  • Obtain from Customer a list of individuals authorized to approve IMAC and Project IMAC Service Requests, including specific approval and authorization required for IMACs that include Changes to Software.
  • This list may change from time to time and should be updated on a regular basis;
  • Receive IMAC related Service Requests from Authorized Users and validate the IMAC request for correctness and proper authorization;
  • Communicate with Authorized Users if there is any issue with an IMAC related Service Request and attempt to resolve or escalate same appropriately;
  • Coordinate and communicate with designated Customer personnel or other Third Parties, concerning scheduling and requirements so as to minimize the impact on Authorized Users;
  • Conduct, or confirm a Site survey has been conducted, to determine the location(s) of the IMAC and any special requirements at the location(s);
  • Coordinate any physical space requirements as determined during the Site survey review;
  • Confirm that all Equipment, Software, parts, Network, Cabling, or any other services necessary to execute the IMAC will be available as of the date(s) scheduled for the IMAC;
  • Confirm the new and existing Configuration of the Equipment and Software associated with performing the IMAC.
  • Confirm that the installation and de-installation procedures associated with performing the IMAC are valid for execution of this IMAC, including Backup, contingency, and test procedures;
  • Schedule and dispatch] appropriate technicians, including Third Party Vendors to the IMACA^ location;
  • Treat every client like a VIP, strengthening the relationship as well as engaging users who otherwise might disengage from IT;
  • Cancel Network Transport Services that are no longer required after completing the IMAC.
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