Customer Care Manager

4 weeks ago


Toronto ON, Canada EightSix Network Inc Full time

About Us:The Madison Group is a widely diversified real estate and land development company with extensive experience in building master- planned communities, low-rise and high-rise residential projects and also operates a substantial portfolio of retail, commercial and industrial projects.For over 55 years, Madison Group has built its foundation on integrity and innovation and our commitment to our customers is our foremost priority. Madison Group focuses on creating quality homes & residences in desirable areas firmly rooted in a sense of community. Our reputation is defined by the talent, dedication, and passion of our team. For further information, please refer to Madison Homes’ website at MadisonGroup.caThe Role:In this crucial management role, you will work in conjunction with Project Management, Construction, Sales and Property Management in relation to the Quality Assurance/Control, PDI, Occupancy and Audit Phases of the project. Reporting to the Director, Customer Care this role is responsible for ensuring that all aspects of Customer Care are executed with to the highest standards of quality and efficiency, delivering exceptional customer experiences in alignment with The Madison Group brand.Qualifications:You are the right candidate for this role if you have:A minimum of 5 years of progressive experience in the residential Customer Care function in a high-rise environment At least 2 years of direct on-site supervisory experience as a Customer Care Team Lead or equivalent role where you were responsible for the on-site team including Pre-PDI and Service Technician roles.Advanced knowledge of Tarion Warranty Programregarding high-rise building products, construction details, and relevant rules, regulations, and quality standardsExceptional customer service and communication skills including the ability to effectively resolve complex customer concerns and build brand equity in the process.The ability to prioritize and manage resources effectively to maintain organization and efficiency in high volume environments, and utilize reporting systems to ensure project and customer care standards are met.An orientation towards excellence and are an empowered self-starter with a track record of high-performance and team collaboration. Additional Information:Schedule: Permanent, Full-Time (8:30am to 5:00pm)Location: Expectation to move from site to site with minimal notice in accordance with company goals. Locations will encompass the entire Greater Toronto Area.We are committed to providing accommodations for people with disabilities. Accommodations are available upon request to ensure that we meet your needs.We thank all candidates for your interest in the role and your application. Only candidates that fit all of the required skills and qualifications will be contacted directly.

Be the first to be notified about new Customer Care Manager (High-Rise) jobs in Toronto, ON

I agree to receive jobs matching this search by email and I agree to the Terms. I can cancel alerts at any time.

Madison Group of Companies in Toronto, ON, Canada

#J-18808-Ljbffr
  • Customer Care Manager

    4 weeks ago


    Toronto, Canada TAS Full time

    **Customer Care Manager** Job Status: Full Time, Salaried Reports To**:VP, Construction** **SUMMARY** We are looking for an experienced and reliable Customer Care Manager to work in conjunction with the project delivery, sales and property management teams in relation to the PDI, occupancy and audit phases of a project. This role will be responsible for...

  • Customer Care Manager

    1 month ago


    Toronto, Canada Benecaid Health Benefit Solutions Full time

    **Job description** A part of Green Shield Canada group of companies, Benecaid provides innovative health benefit solutions for the small-mid size companies in Canada. Benecaid has long been recognized as the leading alternative to the traditional insurance companies, in a market where small and mid-sized employers have been largely underserved. Benecaid...

  • Customer Care Manager

    4 weeks ago


    Toronto, Canada TalentSphere Staffing Solutions Full time

    Customer Care Manager  High-Rise construction  Toronto, ON$120-$130k base  Great Salary, bonus, Vacation & BenefitsIf you are naturally built to provide a positive impact/results for customer experience, this could be a fantastic opportunity for you.  Our client is a very well-known player in the construction industry with a solid reputation. They are...

  • Customer Care Manager

    1 month ago


    Old Toronto, Canada TalentSphere Staffing Solutions Full time

    Customer Care Manager High-Rise construction Toronto, ON 120-130k base Great Salary, bonus, Vacation & Benefits If you are naturally built to provide a positive impact/results for customer experience, this could be a fantastic opportunity for you. Our client is a very well-known player in the construction industry with a solid reputation. They are very...

  • Customer Care Manager

    4 weeks ago


    Old Toronto, Canada TalentSphere Staffing Solutions Full time

    Customer Care Manager High-Rise construction Toronto, ON 120-130k base Great Salary, bonus, Vacation & Benefits If you are naturally built to provide a positive impact/results for customer experience, this could be a fantastic opportunity for you. Our client is a very well-known player in the construction industry with a solid reputation. They are very...

  • Customer Care Manager

    4 weeks ago


    Old Toronto, Canada TalentSphere Staffing Solutions Full time

    Customer Care Manager High-Rise construction Toronto, ON 120-130k base Great Salary, bonus, Vacation & Benefits If you are naturally built to provide a positive impact/results for customer experience, this could be a fantastic opportunity for you. Our client is a very well-known player in the construction industry with a solid reputation. They are very...

  • Customer Care Manager

    4 weeks ago


    Toronto, Canada H&W Development Corp. Full time

    **JOB DESCRIPTION** - General Hours: 9AM-5PM for 4 days a week, 10AM-6PM 1 day a week - On-site position in a partially complete condominium unit with heating for the winter months, remainder of project complex in various stages of construction. - Post-occupancy customer service coordination. Ensure Occupancy processes are smooth for incoming owners. -...


  • Toronto, ON, Canada L’OCCITANE Group Full time

    L'Occitane en Provence, founded in 1976 in the Provence region of France, is a worldwide brand that offers premium, natural-based, personal care and wellbeing Provencal products and services. L'Occitane continues to grow, opening several new boutiques nationwide. L'Occitane seeks to revive the Provencal way of life and traditions through high quality,...


  • Toronto, ON, Canada L’OCCITANE Group Full time

    L'Occitane en Provence, founded in 1976 in the Provence region of France, is a worldwide brand that offers premium, natural-based, personal care and wellbeing Provencal products and services. L'Occitane continues to grow, opening several new boutiques nationwide. L'Occitane seeks to revive the Provencal way of life and traditions through high...


  • Toronto, Canada CUSTOMER EXPERIENCE Full time

    Req Id: 409260 At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world. If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on...

  • Global Customer Care

    4 weeks ago


    Ottawa, ON, Canada Ciena Corporation Full time

    Please navigate the suggestions using the tab key Enter Location Refine your search Category Administrative Support ( 1 ) job Data Analytics ( 1 ) job Global Customer Care ( 16 ) jobs Global Services ( 2 ) jobs IT ( 17 ) jobs Interns, Students & Temporary ( 3 ) jobs Learning ( 1 ) job Legal ( 1 ) job Marketing & Communications ( 3 ) jobs People...


  • Toronto, Canada MADISON HOMES HOLDINGS Full time

    **Title**: Customer Care Technician **Department**:Customer Care **Reports to**: Manager, Customer Care **Our History**: The Madison Group is a widely diversified real estate and land development company with extensive experience in building master - planned communities, low-rise and high-rise residential projects and also operates a substantial portfolio...


  • Toronto, Canada Menkes Full time

    Posted In: Customer Care - About The Job**The primary purpose of the role is to support all activities of the Customer Care Team at the site office or head office, as needed during the Start-up and Warranty period. The Customer Care Administrator in concert with the Operations Team, will ensure that customer care standards are met and exceeded...


  • Toronto, Canada Believe Full time

    Company Description Founded in 2005, believe is the worldwide leader in digital audio and video distribution for independent artists. It is by combining technological and artistic skills in the service of digital distribution that the Group has based its expertise and has quickly positioned itself as a new player in the music industry landscape. With more...


  • Mississauga, ON, Canada Vodaland, Site Full time

    Job Title: Customer Care Coordinator Location: Mississauga, Ontario Job Type: Full-time Responsibilities: Customer Care: - Respond promptly to customer inquiries via phone, email, and chat. - Provide accurate information regarding products, services, and order status. - Address and resolve customer concerns with a customer-centric approach. ...


  • Toronto, ON, Canada Spectrum Health Care Full time

    Your happiness and well-being are top priorities at Spectrum! We offer the most competitive wages, travel pay, paid sick days, pension options and more! Spectrum Health Care is looking for Home Visiting Physiotherapists starting at over $50 per visit.This role will support clients in Toronto, specifically Downtown, East and West Toronto regions. By...


  • Vaughan, ON, Canada Uvisiongroup Full time

    Job description Full-time | Hourly | Weekdays 8 hours | Weekends with notice Supervisor: Corporate Scheduling and Customer Care Lead Work Location:  In-Office Vaughan location Starting Pay rate: $18.00 hourly. Commensurate with performance & experience. KPI’s: · Achieve targeted metrics related to Calls / email / faxes · Inquiry wait time ·...


  • Toronto, Canada Precise ParkLink Inc. Full time

    **Company Description**: As Canada's parking industry leader for 30 years, our expertise in providing full-service parking solutions has evolved into urban mobility intelligence. We now innovate and support solutions required for all modes of transportation including public transit, parking, and electric car charging stations. **Job Summary**:The Customer...


  • Toronto, ON, Canada Madison Group of Companies Full time

    About Us:The Madison Group is a widely diversified real estate and land development company with extensive experience in building master- planned communities, low-rise and high-rise residential projects and also operates a substantial portfolio of retail, commercial and industrial projects.For over 55 years, Madison Group has built its foundation on...


  • Toronto, Canada Newlands Group Full time

    **Job Summary**: As the On-Site Customer Service Manager (Construction), you will be responsible for ensuring the highest level of customer satisfaction throughout the home finishing process and warranty period. You will serve as the primary point of contact for homeowners after occupancy/closing, addressing any concerns, questions, or issues promptly and...