Human Resources Policy Advisor

2 weeks ago

Vancouver BC, Canada The Portfolio Group Full time

Position: Human Resources Policy Advisor

Type: Full-Time Permanent

Location: On-site x5 days a week near Burrard Station

Salary: $70,000

This position entails working in a fast-paced environment within the Employment Consultancy Services Department. We seek a proactive, energetic HR professional who excels in delivering high-quality HR support, particularly in the realm of employment documentation, while prioritizing client satisfaction.

Day-to-Day Duties and Responsibilities:

• Deliver timely, efficient, and comprehensive service to clients, adhering to response time KPIs.

• Advise clients on documentation content, identify risk areas, and provide commercial advice when appropriate.

• Participate in client-facing meetings via digital platforms and create employment documentation according to company policies and procedures.

• Inform clients about additional services offered and facilitate introductions as needed.

• Actively solicit and encourage client feedback through various methods to enhance and improve the company's online reputation.

• Record all activities using Salesforce and other systems.

• Continuously update personal knowledge of HR and Employment Law Documentation advice and best practices.

• Manage workload following the company's policies, procedures, SLAs, and KPIs.

• Build rapport and relationships with clients to enhance the value of services provided.

• Refer to internal training and legal updates to ensure all documentation and advice are legally compliant.

• Take ownership of tasks and cases from start to finish, ensuring high-quality execution.

• Build relationships and rapport with clients, considering the language used and presentation of information.

• Review existing documentation, make corrections, and develop new documentation to meet clients' evolving needs.

• Assist HRBPs with administrative tasks and documentation creation following their consultation meetings.

• Perform other tasks as deemed necessary by the Management Team.

Education/Experience:

• CHRP/CPHR designation is mandatory.

• A minimum of three (3) years of relevant documentation and policy experience.

• A degree or diploma from an accredited HR education or training program.

If this sounds like you, please send your resume to maggie.colorado@theportfoliogroup.ca.

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