Service Advisor

4 weeks ago

Toronto ON, Canada University Of Toronto Full time

Department: Learning Space Management
Campus:St. George (Downtown Toronto)
Learning Space Management (LSM) has a focus on learning space excellence with the mandate of stewardship of the University’s classrooms and testing space, encompassing all aspects including the delivery of academic activities through academic scheduling, classroom design, classroom technology, and accommodated testing. In this way, we can leverage opportunities and synergies amongst the team as well as with our broader University partners to better serve instructors and students in support of the University’s teaching mission.
Accommodated Testing Services (ATS) provides a service to the University community by coordinating test and exam accommodations for students with documented disabilities who are registered with Accessibility Services. ATS balances accommodations with academic integrity, ensuring that the University meets its commitment to persons with disabilities while maintaining the integrity of the assessment process - all while providing exceptional service and responding to the changing needs of our community in an exceptionally fast-paced environment. ATS provides this service for every faculty on the St. George Campus, and building supportive relationships with our campus partners at every level is a huge part of the work that we do.
As an Accommodated Testing Services Administrator, you will be responsible for supporting the day-to-day activity of the unit, including: providing excellent front-line service to students, faculty and staff; ensuring daily deadlines and service standards are met; gathering complete and accurate information and communicating exam details to ATS invigilators; Your organization, diligence, and excellent people skills will make you a valuable member of the ATS team.
Liaising with originators of test/examination scripts to resolve questions, inconsistencies, or obtain missing data
-Gathering information for test/examination packages for invigilators
-Tracking and monitoring the distribution and return of examinations
-Drafting and editing content for print and/or online communications channels
Bachelor's Degree or acceptable combination of equivalent experience
-Minimum three (3) years’ relevant experience in a high-volume, detail-oriented, front line administrative service environment
-Demonstrated experience working with accommodations and/or accommodated tests and exams
-Experience maintaining a scheduling database
-Experience drafting and editing content
-Knowledge of academic accommodations
-Advanced in Microsoft office – Word, Excel, Outlook. i.e. mail merges, Excel macros
-Highly skilled in oral and written communication – persuasive business writing, composing sensitive emails, drafting mass communications for students and faculty, and polished in-person communication
-Exceptional customer service skills
-Schedule: Full-Time
Administrative / Managerial
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged , and their lived experience shall be taken into consideration as applicable to the posted position.
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