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Manager, Digital Communication Strategy
4 weeks ago
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Please be advised that our Careers site will be unavailable from November 28 at 12am ET to November 29 12am ET for scheduled system maintenance.Requisition ID: 198891
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.The Manager, Digital Communication Strategy conducts analytics, implement digital communications strategies to maximize dollars collected and improve Canada Collections’ key KPIs, while delivering on the Bank’s credit loss & operations expense plans.
What You’ll Do:
- Conduct data analyses of customer behavior and effectiveness of collection treatments (SMS, email, IVR & Live call). Recommend improvements to communication strategies to Canada Collections leadership team.
- Identify and track KPIs related to the performance of communication strategies and communicate accordingly to the stakeholders.
- Responsible for the end-to end design and implementation of communication strategies, from data analytics to identifying opportunities & monitoring results, to system configuration changes and deploying strategies into production.
- Produce monitoring & performance reports, measuring benefits in loss avoidance & cost to collect. Communicate results & generate recommendations with focus on incremental profitability.
- Monitor effectiveness of digital communication strategies, identifying actionable opportunities to address market & portfolio headwinds.
- Develop & improve business line relationships to expand the scope of existing services and enhance customer experience.
- Keep abreast of emerging regulatory requirements and trends, assessing potential impact to the bank, making recommendations to management and senior executives on strategies to mitigate impact and enhance effectiveness.
What You’ll Bring:
- 3 – 5 years’ experience managing data and completing analyses
- Experience with analytical software such as R, python, SAS, or SQL
- Strong collaboration, and communication skills
- Demonstrated abilities to think strategically, pragmatically & drive results.
- Results drive individual with high level of curiosity and ability to dive into details without losing sight of the big picture.
- Exceptional organization skills to prioritize, manage, and implement a variety of competing initiatives, on a concurrent or staggered basis.
- A University degree in Business, Economics, Marketing, Statistics or Management Analytics(desired)
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Manager, Digital Communication Strategy
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Toronto, Canada Scotiabank Full timeRequisition ID: 198891 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. The Manager, Digital Communication Strategy conducts analytics, implement digital communications strategies to maximize dollars collected and improve Canada Collections’ key KPIs, while delivering on the Bank’s credit loss &...
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Toronto, Canada Scotiabank Full timeRequisition ID: 198891 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. The Manager, Digital Communications Strategy conducts analytics and set digital communications strategies to maximize dollars collected improving Canada Collection’s while delivering on the Bank’s credit loss & operations...
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Toronto, Canada Scotiabank Full timeRequisition ID: 198891Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. The Manager, Digital Communication Strategy conducts analytics, implement digital communications strategies to maximize dollars collected and improve Canada Collections’ key KPIs, while delivering on the Bank’s credit loss &...
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Toronto, Canada Scotiabank Full timeWhat You’ll Do : Conduct data analyses of customer behavior and effectiveness of collection treatments (SMS, email, IVR & Live call). Recommend improvements to communication strategies to Canada Collections leadership team. Identify and track KPIs related to the performance of communication strategies and communicate accordingly to the stakeholders. ...
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