Product Specialist

1 month ago

Burlington ON, Canada STATE STREET CORPORATION Full time

Provide operational/application support to CRD customers and internal business functions to minimize the adverse impact of incidents and problems on the customer and prevent reoccurrences of issues.


CRD helps create enterprise investment management software solutions for large institutions in the areas of institutional investment, wealth management and hedge funds. Respond to requests for technical assistance via phone, email or video conferencing
Diagnose software issues and recommend the appropriate solution.
Analyze problems, answer questions and provide training related to the software.
Identify and test workarounds for bugs or deficiencies in the software.
Research issues dealing with third party software.
Manage special projects as required.
Demonstrated practical, hands-on, ‘can do’ approach, able to work efficiently and creatively, effectively managing changing priorities and deadlines.
5+ years overall work experience in the world of Investment Management software or similar
~ Bachelor’s degree in a technical field such as Computer Science, Engineering, Financial Engineering, Mathematics, or related field required, Master’s preferred.
~ Experience in the Charles River application or any Order Management and Execution Management Systems is preferred
~ Prior trading support, Middle and Back Office Operations, Fund Accounting or Trading experience is highly preferred.
~ confident in interaction with senior stakeholders.
~ Strong analytical skills including process analysis. Very strong interest in the underlying detail of the analysis is a must.
~ Demonstrate excellent process and project management skills.
~ Ability to organize, prioritize, balance key tasks and manage time effectively.
~ Comfortable facilitating project working groups and possesses strong data gathering skills.
~ Must be customer driven, have the ability to work within a team environment, and be focused on providing a high quality of service to the customer.
~ Good understanding of SQL
~ Working in the Eastern standard time zone is a must as this role is to help US Clients.

State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.


Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.


Inclusion, Diversity and Social Responsibility. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.

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