Director, Online Business Operations

3 weeks ago


Vancouver BC, Canada Alpine Building Maintenance Full time

Alpine has grown to become one of Canada’s leading janitorial and building maintenanceservice providers to over 2000 distinct facilities across Canada. Alpine’s brand of“Reflecting Excellence” distinguishes it from others. Reporting to the Vice President, Western Canada, the Director of Operations is directlyresponsible for all aspects of managing the operations and people at a multi building, 1,000,000sq ft site in the Lower Mainland. In this critical role, you will be the face of our company for theclient and will provide excellent customer service by building meaningful relationships andmaintaining client satisfaction by coordinating between our internal team and the client toprovide exceptional service. The successful candidate will oversee and supervise the servicedelivery by Site Managers, Site Supervisors, and a team of over 100 cleaners, and support thebusiness by providing a roadmap and business strategy to ensure both profitability andperformance. This position requires a talented and experienced individual who cancommunicate with our client on a daily basis and can also manage the staffing and servicelevels of our operations team at the site. The successful candidate must be comfortable takingon both strategic and tactical work, they will have a proven track record of building teams andbe the type of leader who is willing to pitch in wherever needed in order to succeed.
Lead a team of Site Managers and Site Supervisors to maintain the highest
standard of safety, service and performance of employees
• escalated concerns and complaints
• communication between clients, management and respective supervisors and team
Conduct business reviews to ensure clients are satisfied with our service delivery
• Tour sites to evaluate and direct appropriate corrective measures to address any
• Conduct research and analysis to determine operational effectiveness, capacity
Develop effective coaching strategies to increase productivity and performance
• Manage budget, supplies and assets for the assigned areas
• Ensure quality assurance requirements are being followed and implements
A minimum of 5 years of hands-on business operations and account
management leadership experience in a challenging and demanding work environment
• A Bachelor's Degree in a related field is considered an asset
• operations management experience within the building maintenance industry)
• A full understanding of budgeting and costing in relation to the account, ability to
Experience conducting quality assurance audits
• We value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued and respected. Due to the nature of our services, some of our positions require a security clearance and/or a criminal and credit check. If you are a successful candidate, you may be asked to consent to a background check and security clearance. For positions with access to financial data or funds, your credit must be in good standing.



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