![URstore Enterprises Ltd.](https://media.trabajo.org/img/noimg.jpg)
Director, Sales Operations
2 weeks ago
Operations / Sales Manager
URstore is a growing aspirational company supplying custom decorated (print & embroidered) clothing & gear to Schools, Sports Leagues, Organizations & Businesses alike. Simply put, we provide software services (SAAS) to make designing & selling custom branded gear on-demand or as a group online, easy to do. URstore offers a wide variety of customized gear including name brand products such as Duer, Ogio, Nike, Russell, Champion, North Face and much more.
Furthermore, we strive to 'make a difference' offering a fundraiser kickback component to help support our customer communities.
As URstore’s Operations / Sales Manager, you will report directly to the owner and will be responsible for a variety of Operations, Sales, & Business Development functions that are uniquely intertwined due to the nature of our digital business platform. You are entrepreneurial, unafraid of the newest technology and willing to pivot between Operations, Sales, Service, Business development and other duties.
We are looking for someone that is sales driven, can multitask and is willing to ‘get their hands dirty’ to get the job completed.
Develop yearly sales budgets / plans & set monthly activities to achieve sales targets by both servicing existing key accounts and prospecting / developing new customers.
Developing and managing relationships with URstore’s highest value accounts while maintaining net positive retention.
Partnering with our customers to deliver an exceptional customer experience and support predictable growth for our business by acting as a trusted business partner.
Managing and de-escalating customer escalations and working with our team to resolve issues.
Developing Customer Success assets, working collaboratively with Marketing to establish and refine customer materials and solutions.
Cultivating a pool of advocates to support Sales prospects and grow our referral base.
Being data-driven: driving adoption and retention, working with metrics to prioritize, focus and expand our sales.
Conduct market research to identify new business opportunities.
Utilize Salesforce or similar CRM tools to track leads and manage customer accounts.
Lead and coordinate project management activities related to business development.
Proactive customer management and sales instincts with a drive to promote revenue and growth.
~ Highly effective at leading and facilitating meetings and managing direct reports.
~ Experience with account planning, managing and executing customer success plans.
~ 3+ years of customer-facing experience in a B2B/B2C Enterprise SaaS environment as a Customer Success Manager, Account Executive/Manager, Sales Engineer.
Experience with Salesforce or other SaaS tools.
Proven track record in business development.
Understanding of digital marketing applications.
Adobe Creative Suite - Photoshop / Illustrator skills
Health & Dental
Team, social and team building events, and beer-o’clock on Fridays
Healthy snacks on site
Product discounts on Casual Wear
Flexible vacations
Open door policy
Opportunities to do challenging work and grow with the brand
Office located in the heart of the growing tech area of downtown Vancouver, easy access to public transit, near 100’s of restaurants & bars
If you are interested in working with a creative, independent, and fast paced company;
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