Field Service Technician/Field Service Application Technician
Found in: Jooble CA O C2 - 1 week ago
As a Field Technician, you will use a company vehicle to perform first and second line maintenance on Coinstar kiosks within an assigned territory. Perform scheduled preventative maintenance including cleaning (inside & out), wiping down the kiosks, removing debris, changing paper, etc.
# Electromechanical trouble-shooting, calibration, repair, and maintenance.
# Test all components of the kiosk including connectivity, software, and electromechanical functionality to ensure all components of the kiosk are properly functioning.
# Perform remote diagnostics and assist Service Representative and Transportation Service Representative with repairs remotely. Assess and schedule advanced technical problems into your own planning.
# Manage and prioritize field change orders to ensure completion deadlines are achieved. FCO’s may include updating signage and displays, installation of wireless kits, software updates, etc.
# Effectively prioritize, route, and plan the day based on stats, service calls, field change orders, geography, and other tasks assigned by your manager.
# Consistently plan/schedule and prioritize installation/de-installation activities into weekly planning to ensure deadlines are met.
# Receive, prioritize and schedule CSC service calls into daily planning and log completion.
# Manage parts orders and inventory.
# Manage controlled parts by keeping asset logger up-to-date and ensure timely installation.
# Properly manage and secure all assigned kiosks and company assets such as car, voucher paper, phone, laptop, parts, tools, phone, etc.
# Timely completion of administrative duties such as logging service calls, completion of expense reports, and time sheets.
# High school diploma, GED or equivalent with 2+ years of experience in troubleshooting and repair of computer, electronic and electromechanical devices OR Associate Degree in electronics or similar concentration required.
Basic knowledge of Microsoft Word and Excel and intermediate knowledge of current PC operating systems required. Excellent interpersonal skills focused on customer and team success. Accountable for providing support to customers that meet standards of superior quality service and professionalism at all times. Ability to comfortably shift gears in the face of daily changing tasks, priorities, and conditions.
Must have a valid driver’s license and maintain an acceptable driving record. Background checks, MVR, and drug tests will be required. As required, employees must work a flexible schedule including early start times, holidays, weekends, etc.
Field Technician work involves operating a motor vehicle to service kiosks within a specific region or route. using a specially designed hand truck or pallet jack. Regularly operate a laptop and mobile phone. Coinstar will ensure that persons with disabilities are provided reasonable accommodations. We believe that diversity and inclusion make us a better, more innovative, and successful company, and we seek to recruit and retain a diverse talent pool.
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