Field Service Lead Technician

3 weeks ago

Toronto ON, Canada Avature Full time

The Senior Field Service Technician – Toronto, ON
The Senior Field Service Technician position: provides technical assistance to customers in the installation and maintenance of WestRock packaging machinery. This assistance includes machine audits, planned maintenance and other customer requested technical services, including troubleshooting and resolution. Provides independent support to the customer. Is capable of information gathering and is able to bring the knowledge from the field back to WestRock Service Management, Engineering and Sales. Assists and potentially leads in the development and training of lesser experienced WestRock service technicians.
Provides on-site customer services including installations, preventative maintenance, audits, and troubleshooting.
Provides accurate and timely service, audit, installation and expense reports.
Provides installation and commissioning support for new machines in customer’s facilities.
Installation and servicing of WestRock Packaging Machinery
Lead others in the installation and servicing of WestRock Packaging Machinery
Support of equipment both mechanically and electrically
Trouble resolution of both mechanical and electrical issues across multiple machinery platforms
Sell services and parts based on audits
Training of lesser experienced technicians in auditing of machinery
Support machinery production in Atlanta as needed
Possibility of supporting machinery production in Chateauroux, France as needed
Report to regional service manager daily
Communicates directly with appropriate persons for issue resolution, i.e. account manager, customer, regional service manager, engineering, etc
Follow WestRock and customer work/safety rules while in customers facility
Training of operators and mechanics in safe operation, changeovers, and PM procedures.
Training of WestRock technicians in safe operation, changeovers, and PM procedures.
Complete FAT/PDI (acceptance testing) of machines as needed
Technical degree is a plus, but not required
Previous field service work is required
Strong mechanical abilities
MS Word, Excel, PowerPoint, search and navigation the internet, Google apps
Writes accurate and concise service and expense reports
Writes procedure and training documents
Executes training programs based on developed documentation and individual needs
90% world-wide travel with nonstandard workweeks hours including weekends, holidays and night shifts
Passport is required
Understanding of and ability to follow electrical and mechanical drawings/schematics
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work off shifts (2nd shift, 3rd shift)
Be able to work 12-hour shifts.
Use standard business equipment, such as computers, calculators, copying and fax machines.
Performance Measurements
Accomplishing WestRock and service objectives
Expense management
Effectiveness with computer skills
Quality of work
Timeliness and accuracy of service paperwork, i.e. audits, service reports, expense reports
Effective direction of others while at a customer location or on a project
Training Requirements
Safety training includes:
Pallet Jack and Forklift Safety; Hearing Conservation, Emergency Action Plan, Disaster Recovery, Plant Safety Rules, Safe Lifting, Hot Work, Respirator Safety, Confined Space, Electrical Safety, other programs as required.
Job related training includes:
Maintenance standard operating procedures, quality procedures, customer specifications.
Reasonable accommodations may be made enable individuals with disabilities to perform the essential functions. Safety Glasses, hearing protection, gloves, welding and/or other personal protective equipment and required while performing certain tasks or visiting certain areas.

Corporate culture is based on integrity, respect, accountability, and excellence.
Comprehensive training with numerous learning and development opportunities
A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.
Minorities/Females/ Disabled/Veterans.
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