Trainer (Maximum Benefit Administration)

1 month ago

Winnipeg MB, Canada Johnston Group Inc. Full time

Join a dynamic and collaborative environment where you play a crucial role in shaping a team’s success. As a Trainer with Maximum Benefit, you’ll be the go-to expert for the administration team, ensuring each member is fully equipped to excel.

Your daily activities will be diverse as you develop and improve administrative processes. You will provide coaching and mentorship for trainees and existing team members, conduct quality assurance reviews to ensure accuracy and high standards are consistently met. Then you’ll share feedback, offer targeted recommendations, and track trends to steer future training. This will include developing new training materials, revising guides, and creating checklists to support ongoing learning.

At Maximum Benefit, your work as a Trainer isn’t just about teaching—it’s about inspiring a team to deliver exceptional service. If you're passionate about training, eager to foster continuous improvement, and ready to lead with empathy and expertise, we’d love to hear from you.

Hybrid working model based out of our Winnipeg, MB office only with three days or more in office days per week.

Duties and responsibilities:

Training & Mentoring

  • Conduct training one on one or in a group setting for Maximum Benefit on administration processes
  • Provide ongoing mentorship to both new trainees and experienced team members

Develop, update, and maintain training materials, including manuals, checklists, and guides.

Support & Issue Resolution

  • Field questions from the team and provide guidance as needed.
  • Offer direct support on administration work when necessary to ensure smooth operations during peak times or when additional support is required.

Quality Assurance

  • Perform quality assurance reviews on the work of trainees and existing staff.
  • Track and document errors and quality trends, providing feedback and recommendations for improvement.
  • Meet with the Supervisor to report findings, highlight trends, and discuss potential training needs.

Provide real-time feedback to team members, identifying areas for improvement and recognizing achievements.

Process Improvement

  • Identify business process improvements and suggest ways to streamline or enhance procedures.
  • Act as a subject matter expert (SME) on various projects related to administration.

Qualifications:

  • 3 years of experience in a Trainer position
  • Exceptional ability to prioritize tasks, meet deadlines, and manage multiple projects simultaneously without compromising quality or performance.
  • Demonstrated excellent oral and written communication skills
  • Ability to work closely on a one-on-one basis, in a team environment and self-motivated to work independently when required
  • Detail oriented and well-developed analytical skills
  • Open to feedback and willing to make changes based on input from supervisors, peers, or team members in order to continuously improve performance and efficiency.
  • Proficient in Microsoft Office Programs (Word, Excel, PowerPoint, etc.) to create reports, documents, and presentations, and maintain training materials.
  • Proficiency in French is a significant asset

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