Technical Support Expert

2 months ago

Sherbrooke QC, Canada BRP Full time

BRP is seeking a global technical product advisor who will report to the global product support team lead for our Sea Doo brand. In addition to being part of a dynamic and motivated team, you will have the opportunity to make an impact on our organization by providing a great service experience.
Provide comprehensive global product support to our dealer/distributor network, ensuring alignment with our brand promise and delivering exceptional technical assistance.
~Offer timely technical solutions to dealership technicians, meeting service level targets and KPIs.
~Advise dealers on best practices, BRP policies, and operational guidelines to optimize service delivery and uphold brand standards.
~Proactively coach partners and dealers on technical support issues, fostering strong relationships and promoting continuous improvement.
~Identify communication gaps and address product-related challenges to drive future product enhancements and bolster our network’s reputation.
~YOU’LL THRIVE IN THIS ROLE IF YOU HAVE THE FOLLOWING SKILLS AND QUALITIES:
~Dedicated to delivering high-quality services and excelling in innovative problem-solving, especially in challenging situations.
~Proficient in troubleshooting and diagnostics, with a strong grasp of electrical and mechanical theory.
~The ability to interpret and utilize electrical wiring diagrams, schematics, service manuals, electronic parts catalogues, engineering drawings and bills of materials.
~Experience using CRM or ERP systems and Google Suite or Microsoft Office.
~At least 5 years of relevant technical experience in Powersports.
~A technical degree or equivalent experience in Powersports, automotive, marine or small engine mechanics.
~Excellent written and verbal communication skills, capable of effectively conveying technical information and ideas.
~Fluency in English required; proficiency in French or other languages is advantageous.

This is a remote position within Canada with some travel required.


ACKNOWLEDGING THE POWER OF DIVERSITY
Ultimately, the diversity and uniqueness of our people fuel our ingenuity and set the course for the path ahead
For this reason, we value diversity and we strive to always push each other forward to build an inclusive workplace where every employee feels like they belong, where they can grow and find meaning. 
Let’s start with a strong foundation — You want it, we have it:
~Pension plan
~Flexible work schedule
~A summer schedule that varies by department and location
~Holiday season shutdown
~We’re a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt and even in the air. Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus. Today, we operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia and Austria, with a workforce made up of close to 20,000 spirited people, all driven by the deeply held belief that at work, as with life itself, it’s not about the destination; LI-Remote
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