Customer Success Manager

4 weeks ago

Mississauga ON, Canada BoomerangFX Full time

BoomerangFX was recently recognized by the Deloitte Fast 500 program as the 5th fastest growing technology company in Canada and the 50th fastest growing company in North America. We specialize in offering healthcare SaaS solutions offering integrated clinic practice management software, digital marketing and e-learning solutions to the aesthetic medical industry. We serve specialized industry segments spanning dermatology, cosmetic surgery, women’s health, cosmetic vision, dental and hair restoration.

Our company is well-funded by international private equity. Trusted by a growing community of healthcare professionals across North America, our product delivers the only cloud-based SaaS solution for private healthcare practices integrating the advanced clinic workflow management tools, electronic medical records (EMR), accounting, data analytics, digital advertising, lead generation and e-learning in a single user-friendly solution. This unique feature-rich practice management solution is supported by advanced Machine Learning and designed to help our clients succeed in the marketplace.

BoomerangFX is expanding rapidly across North America and international markets including Australia, Germany, France, the UK, and Latin America with industry-leading technology that is helping to modernize private aesthetic healthcare practices

In your role, you will work closely with our client's including aesthetics medical practices across North America to optimize the value of the BoomerangFX practice management software and digital marketing services. As the central point of contact for our customers, you are responsible for supporting our clients from adoption to ongoing account monitoring and cross-selling additional solutions. Please note that this role is full time based in our office in Mississauga.

**Please note that this is a 5 days/week In-Office position, based in our office in Mississauga, ON.

Competitive Salary + Annual Performance Bonus
Comprehensive Benefits Package (Dental, Vision, Prescription, Medical)
Provide ongoing account management, customer support and consulting to your portfolio of clients.
Identify ways to upsell digital marketing solutions using a variety of tools and strategies provided by the company.
Work closely with the digital marketing team and stakeholders to create customized strategies to help our healthcare practice clients continuously increase their leads and increase new business.
Educate and inspire customers with best practices, success strategies, and innovative ways to solve business problems while demonstrating empathy and being a trusted advisor and advocate for customers, ensuring that each touchpoint across the customer journey is engaging, efficient and effective.

Bachelor's degree from a recognized institution.
~5+ years experience in account management; 3+ years of experience in a related field (private healthcare sector or medical aesthetics space) is a bonus
~ Strong communication skills and rapport building, while leveraging technology to interact with customers remotely.
~ Able to understand private healthcare operations and workflows
~ If you are looking to join a dynamic tech startup that values creativity, collaboration, and fun, then
Join our team and be part of a company that is not only dominating the tech industry but will provide you the opportunity to work on exciting projects, collaborate with talented colleagues, and make a real impact on growing your career.

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