Microsoft Senior Consultant
3 weeks ago
Reporting to: US Matrix Manager / Local dotted line to UK IT Director
An individual contributor role within the Workplace Services area that focuses on communication and collaboration systems, workplace services including desktop solutions, collaboration technologies, and enablement of secure remote working environments. This position works primarily through external partner Managed Service Provider(s) (MSPs) to ensure the secure and stable functions of CNA’s Workplace Services including performance, availability, quality and adherence to CNA’s standards. Responsible for the creation and communication of clear expectations and scope requirements that are provided to partner MSP(s) and CNA teams and that outcomes are achieved on schedule, within budget and with high quality. May act as a point of contact for workplace solutions for CNA internally, supporting the definition of business goals and measurements with the partner MSP(s), building and maintaining strong relationships and measuring / monitoring partner MSP(s) performance to drive continuous improvement.
Serves as a consultant and subject matter expert (SME) working with the Infrastructure services partner MSPs in specific areas including (but not limited to) Microsoft workplace technologies and implementations. Additionally, apply expertise in technical and consulting knowledge to advise internal clients on accurate governance to ensure stability, and to enable them to evolve environments to support changing business requirements.
Serves as a conduit between partner MSPs and internal stakeholders to ensure business goals and consistent, continuously improved results are delivered, working within the framework of the infrastructure partner MSP contract to define outcomes, SLA’s and proper, unambiguous measurements for on-going infrastructure operations and projects that properly incentivize both CNA internal resources and the vendors to perform in CNA’s best interest.
Delivers results, creating value for the CNA brand, customers, and key internal stakeholders by ensuring reliable, cost effective and optimized business solutions utilizing information technology infrastructure, applications and tools.
Participates in the measurement and monitoring of partner MSPs performance and reviews outcomes to determine how to change them to continuously drive better results at lower costs and to co-develop capabilities with partner MSPs for the purposes of reducing costs, improving processes and innovating services in the Workplace Services space.
Participates in troubleshooting performance or contractual problems and works cross-functionally with internal stakeholders at all levels and service providers to develop, recommend and/or employ effective solutions.
Actively participates in the creation of established standards and controls and works to ensure others (CNA and partner MSP personnel) comply with these same standards and controls.
Keeps abreast of technological developments, and helps to recommend and create Workplace services standards that empower CNA’s business operations to execute initiatives at improved speed, quality and cost.
Renews and increases professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, participating in professional societies, etc.
Solid knowledge of and experience with various technologies relevant to Workplace services including experience in Windows 10, Office 365, Teams, Exchange, SharePoint, OneDrive and ideally Microsoft’s Enterprise Mobility + Security (EM+S) suites as well as knowledge of other Technology service areas to ensure Technology alignment. Solid project management skills including Waterfall and Agile methodologies as well as the ability to organize and plan effectively to meet project goals.
Strong ability to effectively interact and communicate (written and verbal) with all levels of external partner MSPs and/or internal business partners within scope of responsibility, team and/or matrix environment including offshore teams.
Proven solutioning experience on developing technical, business and operations aspects in requirements gathering, use-case scenarios and high-level architecture.
Prior experience managing external partner MSPs with a successful track record of building, developing and managing service delivery and support teams.
Acts with a sense of urgency and accountability while achieving quality results and identifying and resolving problems and issues within the scope of responsibility.
Detail-orientation with proven analytical and problem-solving skills, and the ability to effectively plan and support multiple projects and project teams.
Bachelor’s Degree in Computer Science, Information Technology, or related work experience.
Typically, a minimum of seven years in Information Technology experience in Infrastructure Engineering or Operations, Microsoft technologies consulting or Workplace services, — preferably in a financial industry.
Experience in a business-facing Technology role or similar experience providing customer service for a Technology service.
Experience working with IT vendors and/or Managed Service Providers.
CNA Hardy is a leading specialist commercial insurance provider for clients within the Lloyd’s and company markets. S. commercial property and casualty insurance company. We offer a wide range of products and services, providing a superior suite of insurance solutions that any organisation conducting business requires.
CNA Hardy is a leading specialist commercial insurance provider for clients within the Lloyd’s and company markets. Coverage is available to businesses of all sizes for domestic, international and global exposures.
Employees receive continuous support and development opportunities.
We support charities and are involved in community initiatives and volunteering programmes.
#
-
Tour Consultant
16 hours ago
London, Canada Senior Discovery Tours Full time**SENIOR DISCOVERY TOURS, the leader in escorted group tours for the 50+ traveller, is looking for an enthusiastic, multi-skilled tour consultant for our busy London office.** **This is a **FULL-time **position **working **in **the **office - Work from home is not an option** **Salary**: $18.78-$55.58 per hour Expected hours: 40 per week Schedule: - 8...
-
Toronto, ON, Canada Catapult ERP Services Inc. Full timeSenior Dynamics Business Central Consultant Catapult is the leading provider of ERP and CRM implementation and support services for midsize businesses in Canada on the Microsoft Dynamics 365 platform. Our services extend from advisory and planning through implementation, upgrade, and customization to business process improvement, support, and managed...
-
Senior Developer, Microsoft Technologies, Remote
3 weeks ago
Toronto, ON, Canada Canadian Imperial Bank of Commerce Full timeSr Developer (C#.NET, QRM, Autosys) page is loaded Sr Developer (C#.NET, QRM, Autosys) Apply locations Toronto, ON time type Full time posted on Posted Yesterday job requisition id 2408574 We’re building a relationship-oriented bank for the modern world. The Senior Consultant, Application Development is responsible for leading the functional design and...
-
Toronto, ON, Canada BDO Canada LLP Full timeMicrosoft Dynamics 365 F&O Senior Finance Consultant page is loaded Microsoft Dynamics 365 F&O Senior Finance Consultant Apply locations Toronto - Bay St Calgary - 8th Ave SW Edmonton - 103 St Halifax - Mumford Rd Ottawa - Coventry Rd time type Full time posted on Posted 17 Days Ago job requisition id JR1607 Putting people first, every day BDO is...
-
Microsoft Cloud Consultant
2 weeks ago
Toronto, ON, Canada CDW - Canada Full timeOur Microsoft 365 Cloud Consultant role is a hands-on, customer-facing opportunity that is ideally suited to a candidate with technical expertise in Microsoft 365 environments, who enjoys working with people to solve business challenges through the implementation of cloud technology. Join CDW Canada’s Professional Services delivery team, and you’ll...
-
Senior Consultant
2 weeks ago
Toronto, ON, Canada BDO Canada LLP Full timeMicrosoft Dynamics 365 CE / CRM Consultant or Senior Consultant page is loaded Microsoft Dynamics 365 CE / CRM Consultant or Senior Consultant Apply locations Toronto - Bay St Calgary - 8th Ave SW Edmonton - 103 St Halifax - Mumford Rd Ottawa - Coventry Rd time type Full time posted on Posted 2 Days Ago job requisition id JR2555 Putting people first,...
-
Toronto, ON, Canada IBM Full timeIntroduction As anIBM Application Architect, you directlyhelp clients transformtheir businessandsolve complex problems. You will define the scope and vision for projects that deliver customized solutions using your knowledge of IBM platforms. You are a technical leader, serving as a liaison among business partners, technical resources, and project...
-
Toronto, ON, Canada Microsoft Canada Full timeENGLISH TEXT FOLLOWS FRENCH ''Microsoft Industry Solutions'' est une organisation mondiale employant plus de 7 000 vendeurs stratégiques, experts de l’industrie et de la sécurité, ingénieurs d’élite, scientifiques et architectes de données de classe mondiale, consultants et spécialistes de la livraison de projets. En...
-
Senior consultant
3 weeks ago
Ottawa, ON, Canada MNP Full timeSenior Consultant, Digital Advisory - Federal Government Job Category: Digital Full-Time Most likely tax and accounting, but as one of Canada’s largest consulting organizations, we’re so much more! We’re also serious about technology. Make an impact within our Federal Digital Advisory team as a Senior Consultant, Digital Advisory . As part...
-
Senior Disability Consultant
2 weeks ago
Toronto, ON, Canada People Corporation Full timeWe are seeking a Senior Disability Consultant to join our team in Winnipeg, Calgary or Ontario. As a Senior Disability Consultant, you will be at the forefront of managing projects for clients of all sizes across our partner firms and leverage your experience as a disability benefit and absence management expert to make recommendations on plan design and...
-
Risk Consulting, Senior Consultant
1 week ago
Ottawa, ON, Canada Environmental Resources Management (ERM) Full timeSenior/Principal Consultant Inuit Nunangat (Mid Senior Level) page is loaded Senior/Principal Consultant Inuit Nunangat (Mid Senior Level) Apply locations Toronto, Canada Ottawa, Canada time type Full time posted on Posted 30+ Days Ago job requisition id R00020530 Senior Consultants at ERM lead and contribute to successful consulting engagements, support...
-
London, ON, Canada CBG Consultants Ltd Full timeSenior Mechanical Engineers – London and Oxford We are CBG Consultants, we Invest in People. CBG are an ambitious practice of building services consultants with offices in Oxford, London, Manchester, and Cambridge. Our services include a wide range of mechanical and electrical engineering solutions including lighting design, sustainability, building...
-
Senior Consultant
4 days ago
Mississauga, ON, Canada Tradewin Full time“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Organic Growth...
-
Senior Consultant
2 weeks ago
Mississauga, ON, Canada Expeditors International Full time“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Organic Growth...
-
Senior Technical CRM Consultant
2 weeks ago
Toronto, ON, Canada IBM Full timeIntroduction As anIBM Application Architect, you directlyhelp clients transformtheir businessandsolve complex problems. You will define the scope and vision for projects that deliver customized solutions using your knowledge of IBM platforms. You are a technical leader, serving as a liaison among business partners, technical resources, and project...
-
Microsoft 365 Cloud Consultant
2 weeks ago
Ottawa, ON, Canada CDW - Canada Full timeOur Microsoft 365 Cloud Consultant role is a hands-on, customer-facing opportunity that is ideally suited to a candidate with technical expertise in Microsoft 365 environments, who enjoys working with people to solve business challenges through the implementation of cloud technology. Join CDW Canada’s Professional Services delivery team, and you’ll...
-
Senior Consultant, Project Implementation
7 days ago
Toronto, ON, Canada H.H. Angus and Associates Limited Full timeSenior Consultant (ICAT) - Smart Logistics/AGV Full-Time Senior Consultant – Smart Logistics/Automated Transport Systems – Connect Division – Toronto, Ontario, Canada We are looking for a motivated Senior Consultant to join our team, with a primary focus on supporting our quickly growing Smart Logistics service line. While having exact...
-
Senior Digital Workplace Consultant
3 weeks ago
London, ON, Canada CNA Hardy Full timeLocation London The Vacancy Function / Area: IT & Operations Reporting to: US Matrix Manager / Local dotted line to UK IT Director Position Summary An individual contributor role within the Workplace Services area that focuses on communication and collaboration systems, workplace services including desktop solutions, collaboration technologies, and...
-
Toronto, ON, Canada Canadian Imperial Bank of Commerce Full timeSenior Consultant, Labour and Employee Relations page is loaded Senior Consultant, Labour and Employee Relations Apply locations Toronto, ON time type Full time posted on Posted Yesterday job requisition id 2410099 We’re building a relationship-oriented bank for the modern world. The Senior Consultant, Labour and Employee Relations acts as a subject...
-
Senior Consultant
1 week ago
Toronto, ON, Canada Isaac Operations Limited Full timeWho we are. While technically we’re an operational consultancy, we don’t like to call ourselves consultants. We’re a collection of engineers, innovators and creators who work with companies across industries to simplify the complex, realize untapped potential, and uncover opportunities. We know that our people are our superpower and loving...
