Area Manager
4 weeks ago
Monday, November 15, 2021
About Us
We are an established Canadian facility, maintenance company. We provide a variety ofservices to large retail and commercial businesses nationally.
We have a competitive compensation & benefits plan including health, dental andvision, and a pension plan after 1 year.
Job Summary
This role is responsible for leading, managing, coordinating, and implementing daily the Janitorial Services scope of works at all store or site locations within the designated area or territory, across multiple customer banners.
The key focus areas of this role are in managing:
- Customer Experience & Retention
- Performance of our Partners & Cleaners
- Overall Store Operations (Including store budgets, profitability & KPI’s)
- Quality Standards & Audits
- Training
- Cost Management
- Increasing Revenue & Profits per Store and Customer Banners
- United & Customer Processes, Policies & Guidelines
- Support to other Area Managers as required
Planning & Budgeting:
- Responsible for participation in the development and implementation of annual plans by customer banners (annual waxing schedules/, budgets, potential add on sales opportunities).
- Implement store level budgets.
- Create and develop short and long-term strategies at store level to secure sustainability and profitability of all operations.
Customer Relationships & Communication:
- Build strong relationships with customers and business partners at store level (cross-selling, building trust, deliver good service, consistency, follow through, be a United brand ambassador and represent the brand positively).
- Single point of contact at store level with customer for the communication between United and the customer for all services (nights, day porters, outside services, etc.) & and various departments within United.
- Address store level customer concerns and provide timely and effective solutions to problems.
- Support Regional Mgmt. on all face-to-face meetings or touchpoints with key customer stakeholders (e.g., Customer District Managers (DM's) & Customer V.P level)
- Daily/Weekly/Monthly meetings with customers banners on store audits, case management & action plans, periodic schedules, scope of works.
- Daily/Weekly/Monthly reporting on issues & escalations, action plans, including access issues, to customer.
- Weekly or as required, store compliancy walks with customers.
- Lead or participate in store transition meetings with new customer and partner together about expectations around scope of works and set expectations.
Internal Communication:
Lead and coordinate all store level communication with United Partners daily on issues and actions.
- Set expectations with Partners, provide training, coaching & mentoring.
- Participate in cross-functional weekly & monthly meetings with Regional & Support Teams (e.g., L & D, Partner Relations, Equipment Services).
Process Compliances:
· Lead all p rocess initiatives/implementation at store level; Work with Sr. management on identifying store level trends and process gaps.
- Lead store level customer store/calibration walks.
- Lead process adoption in Salesforce.
- Responsible for managing business using United technologies provided(e.g., Salesforce/Outlook).
- Lead and or support key United operational processes and KPI’s: As per Retention Priority Framework, to name a few.
- Support Partner Change Overs (PCO) with Partnership team.
- Material Ordering.
- In-Store Specials.
- Conduct Visitation Audits & manage Case mgmt. for issues and escalations.
- Create and implement Periodic Schedules.
- A.R.I and H & S Compliance
- I.D Badging & uniform compliance for all Partners & cleaners
- In Store Partner Training and support Partner Effectiveness in Partner training Program
- Support Partner Effectiveness team in Hiring/Recruitment/Termination of Partners
- Collection of Annexes or any other types of Inspections/reporting required by Customers for Billing purposes
Cost Management & Controls: Responsible at store level for Revenue + Cost per Store; Budget Vs Actual + Gross margins.
- Responsible for the store level financial activities related to billing, invoicing, store budgets, customers, suppliers and sub-contractors’ expenses, employee hours, material costs over budget, equipment repair costs.
- Support Sr. Mgmt. for operational costing for new & existing business.
- Monitor asset inventory, including but not limited to, equipment, supplies at store level.
Implement transitions of new business in stores in compliance with customer transition process.
- Lead g rowth of In-store business by upselling Special services.
Workforce & Performance Management:
- Co-Lead Performance Mgmt. for Partners with Partner Effectiveness team as per United reports (Monthly inspections, escalation reports, attendance reports, visitation reports)
Recruitment, Training & Development:
- Support Partner Effectiveness team in Hiring/Recruitment/Termination of Partners and Partner management (e.g., Partner Change Overs (PCO); Group Echo; Insurance, Contract signing, ID Badging for all staff and Partners; Material Ordering; Invoicing.
- Lead In-Store Partner Training (Scope + Equipment + Material Ordering) and support Partner Effectiveness & L & D in overall Partner training program.
- Lead daily/weekly mentoring and coaching of Partners on store performance and customer scope of works.
- Monitoring performance of reporting Partners and apply performance improvement plans to improve Partner engagement and productivity in conjunction with Partner Effectiveness team
- Responsible for managing business using United technologies provided (e.g. Salesforce & Microsoft Programs). Responsible for asset management.
Education/Experience:
· Degree in business administration or related field.
· Minimum of 5 years’ experience in the Janitorial industry or any other operational environment experience.
· 3 – 5 years’ experience in a supervisory role
#J-18808-Ljbffr-
Area Manager
4 weeks ago
Kamloops, Canada United Services Group Full timeMonday, November 15, 2021 About Us We are an established Canadian facility, maintenance company. We provide a variety ofservices to large retail and commercial businesses nationally. We have a competitive compensation & benefits plan including health, dental andvision, and a pension plan after 1 year. Job Summary This role is responsible for leading,...
-
Area Manager
4 weeks ago
Kamloops, Canada United Services Group Full timeMonday, November 15, 2021 About Us We are an established Canadian facility, maintenance company. We provide a variety ofservices to large retail and commercial businesses nationally. We have a competitive compensation & benefits plan including health, dental andvision, and a pension plan after 1 year. Job Summary This role is responsible for leading,...
-
Area Manager
3 weeks ago
Kamloops, Canada United Services Group Full timeMonday, November 15, 2021 About Us We are an established Canadian facility, maintenance company. We provide a variety ofservices to large retail and commercial businesses nationally. We have a competitive compensation & benefits plan including health, dental andvision, and a pension plan after 1 year. Job Summary This role is responsible for leading,...
-
Area Manager
4 weeks ago
Kamloops, Canada WIS International Full time**WIS International **has an Entry Level Management opportunity! - Establish and maintain effective business relationships with internal and external customers at various levels. - Analyze results and report on operational performance to senior management. - Supervise a team of our employees. - Recommend or implement actions to address performance metrics...
-
Area Manager- Nights
1 month ago
Burnaby, BC, Canada Modern Beauty Full timeAs a District Manager , you will oversee the operations and performance of all locations within your district and serve as a liaison between your stores and the head office. Your role is critical in ensuring our long and short-term strategies in maximizing sales, profitability, and growth. You are also responsible for giving direction, leading, and...
-
General Manager
6 days ago
Kamloops, BC, Canada Dearborn Ford Full timeCompany Description Dearborn Ford is an official Ford dealership located in Kamloops, BC, serving the entire Kamloops area. With a large selection of Ford vehicles and a commitment to excellent service, Dearborn Ford is dedicated to providing exceptional customer experiences. Role Description This is a full-time on-site role as a General Manager at...
-
Area General Manager
6 days ago
Richmond, BC, Canada Bragg Companies, Inc. Full timeAll Branches share a common general organizational and accounting structure designed to facilitate efficient, flexible overhead intended to optimize regional market opportunities. Specific branch attributes like property/yard acreage, employee count, domiciled equipment resources and scope of provided services are determined in cooperation with corporate...
-
property acquisitions area manager
6 days ago
Vancouver, BC, Canada BC Hydro Full timeproperty acquisitions area manager Verified Posted on May 09, 2024 by Employer details BC Hydro Job details Salary 107,000 to 135,300 annually (To be negotiated) / 37.5 hours per week Terms of employment Permanent employment Full time Start date Starts as soon as possible Verified Source Job Bank #2913292 Experience 5 years or more Other benefits ...
-
Retail-West - Area Manager - BC
4 weeks ago
Vancouver, BC, Canada United Services Group Full timeWe are an established Canadian facility, maintenance company. We provide a variety ofservices to large retail and commercial businesses nationally. We have a competitive compensation & benefits plan including health, dental andvision, and a pension plan after 1 year. Job Summary This role is responsible for leading, managing, coordinating, and...
-
Area Manager
1 month ago
Abbotsford, BC, Canada United Services Group Full timeMonday, April 8, 2024 About Us We are an established Canadian facility, maintenance company. We provide a variety of services to large retail and commercial businesses nationally. We have a competitive compensation & benefits plan including health, dental and vision, and a pension plan after 1 year. Job Summary This role is responsible for leading,...
-
Area Sales Manager
3 weeks ago
Vancouver, BC, Canada Lawson Products, Inc. Full timeOur sales team has been keeping our customers’ operations running efficiently for 65 years. From fire departments to cancer research centers, they make an impact in an array of exciting industries. We’re looking for a sales leader with the drive to manage a growing sales team. contribute to Lawson's management strength, through managing the business and...
-
Public Area Attendant
4 weeks ago
Kelowna, BC, Canada Hampton Inn & Suites by Hilton Kelowna Airport Full timeIf you are looking for a team that brings out the best in each other, a team that has fun and are proud of their work - we want to hear from you! The Hampton Inn & Suites Kelowna Airport is currently looking to fill the role of Public AreaAttendant. Located at near the Kelowna Airport, we are on a bus route, with a stop just outside of the hotel. We also...
-
Temporary Area Manager
1 month ago
Courtenay, BC, Canada ABC Supply Co. Full timeABC Supply Co. is the largest distributor of roofing and siding products across North America. Hiring associates and monitoring their performance Maintaining an adequate and accurate inventory as well as conducting inventory and cash control self-audits Setting and monitoring pricing and ensuring an acceptable margin on sales Generating the associate...
-
Temporary Area Manager
2 weeks ago
Courtenay, BC, Canada ABC Supply Co. Full timeOverseeing and taking responsibility for the branch’s profit and loss accountabilityHiring associates and monitoring their performanceMaintaining an adequate and accurate inventory as well as conducting inventory and cash control self-auditsSetting and monitoring pricing and ensuring an acceptable margin on salesOverseeing outside and inside sales teams...
-
Territory Sales Manager, Grocery
1 day ago
Kamloops, BC, Canada Stoncorcpg Full timeSTONHARD, has been the leading manufacturer and installer of high-performance, state of the art, seamless floors and lining systems for commercial and industrial markets for nearly a century. We are anticipating continuous growth and currently have a rewarding position as a Territory Manager in the BC Interior/Kamloops Industrial/Commercial Area . We...
-
Area Manager- Nights
2 days ago
Victoria, BC, Canada Dollar Tree Stores Full timeAt Dollar Tree Canada, we know it’s our people that make us unique. Our growth and success comes from our amazing team, our unbelievable everyday deals, and our commitment to great customer service. Dollar Tree Canada is a division of Dollar Tree Inc., Known for its “thrill of the hunt”, Dollar Tree takes pride in providing exceptional product...
-
Retail-West - Area Manager - Richmond BC
3 weeks ago
Richmond, BC, Canada United Services Group Full timeRichmond, BC, Canada Req #13 Monday, July 5, 2021 About Us We are an established Canadian facility, maintenance company. We provide a variety ofservices to large retail and commercial businesses nationally. We have a competitive compensation & benefits plan including health, dental andvision, and a pension plan after 1 year. Job Summary This role is...
-
Area Manager
3 weeks ago
Kelowna, BC, Canada United Services Group Full timeSaturday, May 4, 2024 About Us We are an established Canadian facility, maintenance company. We provide a variety ofservices to large retail and commercial businesses nationally. We have a competitive compensation & benefits plan including health, dental andvision, and a pension plan after 1 year. Job Summary This role is responsible for leading,...
-
Kamloops, BC, Canada Stoncorcpg Full timeTerritory Manager STONHARD, has been the leading manufacturer and installer of high-performance, state of the art, seamless floors and lining systems for commercial and industrial markets for nearly a century. We are anticipating continuous growth and currently have a rewarding position as a Territory Manager in the BC Interior/Kamloops...
-
REMOTE - Web Marketing Manager
1 month ago
Kamloops, BC, Canada Thompson Rivers University Full timeReporting to the Associate Vice President, Marketing and Communications, and working collaboratively with the Associate Director, Strategic Communications, this position is responsible for leading the development and implementation of integrated, institution-wide marketing strategies to enhance the TRU brand and support the university’s mission, goals, and...