Area Manager
3 weeks ago
Monday, November 15, 2021
About Us
We are an established Canadian facility, maintenance company. We provide a variety ofservices to large retail and commercial businesses nationally.
We have a competitive compensation & benefits plan including health, dental andvision, and a pension plan after 1 year.
Job Summary
This role is responsible for leading, managing, coordinating, and implementing daily the Janitorial Services scope of works at all store or site locations within the designated area or territory, across multiple customer banners.
The key focus areas of this role are in managing:
- Customer Experience & Retention
- Performance of our Partners & Cleaners
- Overall Store Operations (Including store budgets, profitability & KPI’s)
- Quality Standards & Audits
- Training
- Cost Management
- Increasing Revenue & Profits per Store and Customer Banners
- United & Customer Processes, Policies & Guidelines
- Support to other Area Managers as required
Planning & Budgeting:
- Responsible for participation in the development and implementation of annual plans by customer banners (annual waxing schedules/, budgets, potential add on sales opportunities).
- Implement store level budgets.
- Create and develop short and long-term strategies at store level to secure sustainability and profitability of all operations.
Customer Relationships & Communication:
- Build strong relationships with customers and business partners at store level (cross-selling, building trust, deliver good service, consistency, follow through, be a United brand ambassador and represent the brand positively).
- Single point of contact at store level with customer for the communication between United and the customer for all services (nights, day porters, outside services, etc.) & and various departments within United.
- Address store level customer concerns and provide timely and effective solutions to problems.
- Support Regional Mgmt. on all face-to-face meetings or touchpoints with key customer stakeholders (e.g., Customer District Managers (DM's) & Customer V.P level)
- Daily/Weekly/Monthly meetings with customers banners on store audits, case management & action plans, periodic schedules, scope of works.
- Daily/Weekly/Monthly reporting on issues & escalations, action plans, including access issues, to customer.
- Weekly or as required, store compliancy walks with customers.
- Lead or participate in store transition meetings with new customer and partner together about expectations around scope of works and set expectations.
Internal Communication:
Lead and coordinate all store level communication with United Partners daily on issues and actions.
- Set expectations with Partners, provide training, coaching & mentoring.
- Participate in cross-functional weekly & monthly meetings with Regional & Support Teams (e.g., L & D, Partner Relations, Equipment Services).
Process Compliances:
· Lead all p rocess initiatives/implementation at store level; Work with Sr. management on identifying store level trends and process gaps.
- Lead store level customer store/calibration walks.
- Lead process adoption in Salesforce.
- Responsible for managing business using United technologies provided(e.g., Salesforce/Outlook).
- Lead and or support key United operational processes and KPI’s: As per Retention Priority Framework, to name a few.
- Support Partner Change Overs (PCO) with Partnership team.
- Material Ordering.
- In-Store Specials.
- Conduct Visitation Audits & manage Case mgmt. for issues and escalations.
- Create and implement Periodic Schedules.
- A.R.I and H & S Compliance
- I.D Badging & uniform compliance for all Partners & cleaners
- In Store Partner Training and support Partner Effectiveness in Partner training Program
- Support Partner Effectiveness team in Hiring/Recruitment/Termination of Partners
- Collection of Annexes or any other types of Inspections/reporting required by Customers for Billing purposes
Cost Management & Controls: Responsible at store level for Revenue + Cost per Store; Budget Vs Actual + Gross margins.
- Responsible for the store level financial activities related to billing, invoicing, store budgets, customers, suppliers and sub-contractors’ expenses, employee hours, material costs over budget, equipment repair costs.
- Support Sr. Mgmt. for operational costing for new & existing business.
- Monitor asset inventory, including but not limited to, equipment, supplies at store level.
Implement transitions of new business in stores in compliance with customer transition process.
- Lead g rowth of In-store business by upselling Special services.
Workforce & Performance Management:
- Co-Lead Performance Mgmt. for Partners with Partner Effectiveness team as per United reports (Monthly inspections, escalation reports, attendance reports, visitation reports)
Recruitment, Training & Development:
- Support Partner Effectiveness team in Hiring/Recruitment/Termination of Partners and Partner management (e.g., Partner Change Overs (PCO); Group Echo; Insurance, Contract signing, ID Badging for all staff and Partners; Material Ordering; Invoicing.
- Lead In-Store Partner Training (Scope + Equipment + Material Ordering) and support Partner Effectiveness & L & D in overall Partner training program.
- Lead daily/weekly mentoring and coaching of Partners on store performance and customer scope of works.
- Monitoring performance of reporting Partners and apply performance improvement plans to improve Partner engagement and productivity in conjunction with Partner Effectiveness team
- Responsible for managing business using United technologies provided (e.g. Salesforce & Microsoft Programs). Responsible for asset management.
Education/Experience:
· Degree in business administration or related field.
· Minimum of 5 years’ experience in the Janitorial industry or any other operational environment experience.
· 3 – 5 years’ experience in a supervisory role
#J-18808-Ljbffr-
Area Manager
4 weeks ago
Kamloops, BC, Canada United Services Group Full timeMonday, November 15, 2021 About Us We are an established Canadian facility, maintenance company. We provide a variety ofservices to large retail and commercial businesses nationally. We have a competitive compensation & benefits plan including health, dental andvision, and a pension plan after 1 year. Job Summary This role is responsible for leading,...
-
Manager, Clinical Operations
5 days ago
Kamloops, Canada Interior Health Authority Full timeWho are we looking for? Interior Health is hiring a Manager, Clinical Operations at North Hills Care Centre in Kamloops on a full time term basis. **What we offer**: - Employee & Family Assistance Program - Employer paid training/education opportunities - Employer paid vacation - Medical Services Plan - Employer paid insurance premiums - Extended health...
-
Manager, Clinical Operations
5 days ago
Kamloops, Canada Interior Health Authority Full timeWho are we looking for? Interior Health is hiring a Manager, Clinical Operations at North Hills Care Centre in Kamloops on a full time term basis. What we offer: -Employee & Family Assistance Program -Employer paid training/education opportunities -Employer paid vacation -Medical Services Plan -Employer paid insurance premiums -Extended health &dental...
-
General Manager
1 week ago
Kamloops, Canada Dearborn Ford Full timeCompany DescriptionDearborn Ford is an official Ford dealership located in Kamloops, BC, serving the entire Kamloops area. With a large selection of Ford vehicles and a commitment to excellent service, Dearborn Ford is dedicated to providing exceptional customer experiences. Role DescriptionThis is a full-time on-site role as a General Manager at Dearborn...
-
General Manager
7 days ago
Kamloops, Canada Dearborn Ford Full timeCompany DescriptionDearborn Ford is an official Ford dealership located in Kamloops, BC, serving the entire Kamloops area. With a large selection of Ford vehicles and a commitment to excellent service, Dearborn Ford is dedicated to providing exceptional customer experiences. Role DescriptionThis is a full-time on-site role as a General Manager at Dearborn...
-
General Manager
7 days ago
Kamloops, Canada Dearborn Ford Full timeCompany DescriptionDearborn Ford is an official Ford dealership located in Kamloops, BC, serving the entire Kamloops area. With a large selection of Ford vehicles and a commitment to excellent service, Dearborn Ford is dedicated to providing exceptional customer experiences. Role DescriptionThis is a full-time on-site role as a General Manager at Dearborn...
-
Branch Manager
4 weeks ago
Kamloops, Canada ContainerWorld Forwarding Services Inc Full timeIf you are looking to join one of Canada’s fastest growing companies, Commercial Logistics Services Inc. is the place for you! **Who are we?** Commercial Logistic Inc. is an asset based trucking company, offering both less-than-truckload (LTL) and truckload (FTL) service to all points in the Province of British Columbia, Canada. We are a wholly owned...
-
Restaurant Manager
1 week ago
Kamloops, Canada A&W Restaurants Inc Full timeA&W Restaurants in Kamloops, BC, (Track Foods Ltd.) is seeking a Restaurant General Manager to start immediately. (#700 1210 Summit Drive, Kamloops, BC V2C 6M1) Salary: $50,000 annual Benefits which include an extensive single or family Medical/Dental Benefit comprised of Pharmaceuticals, Hospital Care, Paramedical, Medical Equipment, Travel,...
-
Overnight Assistant Manager
2 weeks ago
Kamloops, British Columbia, Canada Walmart Canada Full timePosition Summary...To support the Store Manager and manage store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable store sales.What you'll do...1.As a member of the Store Management Team drives profitable sales through achievement of sales and profit goals, budget management and sales...
-
Warehouse Manager
1 month ago
Kamloops, Canada Interior Elite Contracting Ltd. Full timeJob Summary: Interior Elite Contracting is seeking a warehouse manager to join our growing team! As the warehouse manager of a busy construction company, the warehouse manager will work closely with the management team to ensure an orderly and safe warehouse is maintained at our shop in Kamloops, BC. **Responsibilities**: Shipping duties: - Assisting walk...
-
Branch Manager
1 month ago
Kamloops, Canada Maritime Travel Full timeMaritime Travel Inc. has been around since 1949 but we are still a young company at heart. Each day we strive to improve ourselves and the way we do business. All of this is due to our outstanding team members. We hire and train the best staff, empowering them to give our clients excellent service and value. We do this with consistency, professionalism, and...
-
Director, Supply Chain Management
1 month ago
Kamloops, Canada Thompson Rivers University Full timeDUTIES General Accountability: The Director, Supply Chain Management is responsible for the development, implementation and maintenance of supply chain planning, management and procurement activities to support Thompson Rivers University's mission, vision and operations. Responsible for the strategic and tactical sourcing of services, commodities and...
-
account manager
1 week ago
Kamloops, Canada staffmax Staffing & Recruiting Full timeWork Term: PermanentWork Language: EnglishHours: 40 hours per weekEducation: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 yearExperience: 3 years to less than 5 years or equivalent experienceWork settingVarious locationsConstructionUrban areaTasksPlan and control budget and expendituresWork with the...
-
Wildfire Management Specialist
1 month ago
Kamloops, Canada Forsite Consultants Ltd Full time**WHO WE ARE** With 10 locations throughout Canada, Forsite Consultants Ltd. is a leading provider of integrated forest land development and management services. Our staff are industry leaders in forestry technology, strategic planning, resource and land management and professional forestry. Forsite has been SAFE certified since 2007 and is committed to...
-
Fuel Management Specialist
1 month ago
Kamloops, Canada Forsite Consultants Ltd Full time**WHO WE ARE** With 10 locations throughout Canada, Forsite Consultants Ltd. is a leading provider of integrated forest land development and management services. Our staff are industry leaders in forestry technology, strategic planning, resource and land management and professional forestry. Forsite has been SAFE certified since 2007 and is committed to...
-
Fuel Management Specialist
1 month ago
Kamloops, Canada Forsite Consultants Ltd Full time**WHO WE ARE** With 10 locations throughout Canada, Forsite Consultants Ltd. is a leading provider of integrated forest land development and management services. Our staff are industry leaders in forestry technology, strategic planning, resource and land management and professional forestry. Forsite has been SAFE certified since 2007 and is committed to...
-
Restaurant General Manager
1 week ago
Kamloops, Canada A&W Restaurants Inc Full timeA&W Restaurants in Kamloops, BC, (587904 BC Ltd.) is seeking a Restaurant General Manager to start immediately. (1271A Salish Road) Total Potential Compensation: $66,000 annual / Base Salary: $52,000 annual Benefits which include an extensive single or family Medical/Dental Benefit comprised of Pharmaceuticals, Hospital Care, Paramedical, Medical...
-
account manager
7 days ago
Kamloops, Canada staffmax Staffing & Recruiting Full timeDurée de l'emploi: PermanentLangue de travail: AnglaisHeures de travail: 40 hours per weekEducation: Expérience: EducationCollege, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year or equivalent experienceWork settingVarious locationsConstructionUrban areaTasksPlan and control budget and expendituresWork...
-
Manager of Operations, Tru Wildfire
4 weeks ago
Kamloops, Canada Thompson Rivers University Full timeThompson Rivers University’s TRU Wildfire is an integrated research, innovation, and educational initiative that will be comprised of the research Institute for Wildfire Science, Adaptation, and Resiliency (Wildfire Institute) and future initiatives for education programming. The vision of this unique initiative is to provide national and international...
-
marketing manager
1 month ago
Kamloops, Canada Elaar Immigration Consulting Inc. Full timeWork Term: PermanentWork Language: EnglishHours: 35 hours per weekEducation: College/CEGEPExperience: 3 years to less than 5 years or equivalent experienceTasksPlan and control budget and expendituresWrite and edit press releases, newsletter and communications materialsPlan, direct and evaluate the activities of firms and departments that develop and...