Retail-West - Area Manager - Richmond BC

4 weeks ago

Richmond BC, Canada United Services Group Full time

Richmond, BC, Canada Req #13

Monday, July 5, 2021

About Us

We are an established Canadian facility, maintenance company. We provide a variety ofservices to large retail and commercial businesses nationally.

We have a competitive compensation & benefits plan including health, dental andvision, and a pension plan after 1 year.

Job Summary

This role is responsible for leading, managing, coordinating, and implementing daily the Janitorial Services scope of works at all store or site locations within the designated area or territory, across multiple customer banners.

The key focus areas of this role are in managing:

  • Customer Experience & Retention
  • Performance of our Partners & Cleaners
  • Overall Store Operations (Including store budgets, profitability & KPI’s)
  • Quality Standards & Audits
  • Training
  • Cost Management
  • Increasing Revenue & Profits per Store and Customer Banners
  • United & Customer Processes, Policies & Guidelines
  • Support to other Area Managers as required

Planning & Budgeting:

  • Responsible for participation in the development and implementation of annual plans by customer banners (annual waxing schedules/, budgets, potential add on sales opportunities).
  • Implement store level budgets.
  • Create and develop short and long-term strategies at store level to secure sustainability and profitability of all operations.

Customer Relationships & Communication:

  • Build strong relationships with customers and business partners at store level (cross-selling, building trust, deliver good service, consistency, follow through, be a United brand ambassador and represent the brand positively).
  • Single point of contact at store level with customer for the communication between United and the customer for all services (nights, day porters, outside services, etc.) & and various departments within United.
  • Address store level customer concerns and provide timely and effective solutions to problems.
  • Support Regional Mgmt. on all face-to-face meetings or touchpoints with key customer stakeholders (e.g., Customer District Managers (DM's) & Customer V.P level)
  • Daily/Weekly/Monthly meetings with customers banners on store audits, case management & action plans, periodic schedules, scope of works.
  • Daily/Weekly/Monthly reporting on issues & escalations, action plans, including access issues, to customer.
  • Weekly or as required, store compliancy walks with customers.
  • Lead or participate in store transition meetings with new customer and partner together about expectations around scope of works and set expectations.

Internal Communication:

Lead and coordinate all store level communication with United Partners daily on issues and actions.

  • Set expectations with Partners, provide training, coaching & mentoring.
  • Participate in cross-functional weekly & monthly meetings with Regional & Support Teams (e.g., L & D, Partner Relations, Equipment Services).

Process Compliances:

· Lead all p rocess initiatives/implementation at store level; Work with Sr. management on identifying store level trends and process gaps.

  • Lead store level customer store/calibration walks.
  • Lead process adoption in Salesforce.
  • Responsible for managing business using United technologies provided(e.g., Salesforce/Outlook).
  • Lead and or support key United operational processes and KPI’s: As per Retention Priority Framework, to name a few.
  • Support Partner Change Overs (PCO) with Partnership team.
  • Material Ordering.
  • In-Store Specials.
  • Conduct Visitation Audits & manage Case mgmt. for issues and escalations.
  • Create and implement Periodic Schedules.
  • A.R.I and H & S Compliance
  • I.D Badging & uniform compliance for all Partners & cleaners
  • In Store Partner Training and support Partner Effectiveness in Partner training Program
  • Support Partner Effectiveness team in Hiring/Recruitment/Termination of Partners
  • Collection of Annexes or any other types of Inspections/reporting required by Customers for Billing purposes

Cost Management & Controls: Responsible at store level for Revenue + Cost per Store; Budget Vs Actual + Gross margins.

  • Responsible for the store level financial activities related to billing, invoicing, store budgets, customers, suppliers and sub-contractors’ expenses, employee hours, material costs over budget, equipment repair costs.
  • Support Sr. Mgmt. for operational costing for new & existing business.
  • Monitor asset inventory, including but not limited to, equipment, supplies at store level.

Implement transitions of new business in stores in compliance with customer transition process.

  • Lead g rowth of In-store business by upselling Special services.

Workforce & Performance Management:

  • Co-Lead Performance Mgmt. for Partners with Partner Effectiveness team as per United reports (Monthly inspections, escalation reports, attendance reports, visitation reports)

Recruitment, Training & Development:

  • Support Partner Effectiveness team in Hiring/Recruitment/Termination of Partners and Partner management (e.g., Partner Change Overs (PCO); Group Echo; Insurance, Contract signing, ID Badging for all staff and Partners; Material Ordering; Invoicing.
  • Lead In-Store Partner Training (Scope + Equipment + Material Ordering) and support Partner Effectiveness & L & D in overall Partner training program.
  • Lead daily/weekly mentoring and coaching of Partners on store performance and customer scope of works.
  • Monitoring performance of reporting Partners and apply performance improvement plans to improve Partner engagement and productivity in conjunction with Partner Effectiveness team
  • Responsible for managing business using United technologies provided (e.g. Salesforce & Microsoft Programs). Responsible for asset management.

Education/Experience:

· Degree in business administration or related field.

· Minimum of 5 years’ experience in the Janitorial industry or any other operational environment experience.

· 3 – 5 years’ experience in a supervisory role

#J-18808-Ljbffr

  • Labourer - Richmond

    1 month ago

    Richmond, Canada BC Ferries Full time

    Job Description: **LABOURER - Temporary** Richmond - Fleet Maintenance Unit Casual We are seeking highly motivated, pre-apprenticeship Labourers to fill positions at our Fleet Maintenance facility in Richmond. This position will assist tradespersons with refit and maintenance requirements for our fleet of vessels and will perform the following: removing,...

  • Labourer - Richmond

    1 month ago

    Richmond, Canada BC Ferries Full time

    Job Description: **LABOURER - Temporary** Richmond - Fleet Maintenance Unit Casual We are seeking highly motivated Labourers to fill positions at our Fleet Maintenance facility in Richmond. This position will assist tradespersons with refit and maintenance requirements for our fleet of vessels and will perform the following: removing, cleaning,...

  • Labourer - Richmond

    4 weeks ago

    Richmond, Canada BC Ferries Full time

    Job Description: **LABOURER** Richmond - Fleet Maintenance Unit Casual We are seeking highly motivated, pre-apprenticeship Labourers to fill positions at our Fleet Maintenance facility in Richmond. This position will assist tradespersons with refit and maintenance requirements for our fleet of vessels and will perform the following: removing, cleaning,...

  • Manager, Warehouse

    1 month ago

    Richmond, Canada BC Ferries Full time

    Job Description: **MANAGER, WAREHOUSE & INVENTORY** Richmond As Manager, Warehouse and Inventory, your goal is to ensure the development and implementation of the warehouse and ground operations strategy and provides smooth operations for movement, storage, and inventory control for materials, finished goods, tools, and packaging. Your key...

  • Plant Admin.

    4 weeks ago

    Richmond, Canada APG West Full time

    Job ID: 484683 Oldcastle APG, a CRH company, is a leading global supplier of building and landscaping products. Its product portfolio includes hardscapes and masonry, packaged cement mixes, lawn and garden materials, and composite decking sold through a variety of channels for residential and commercial use. Oldcastle APG is the leading producer of...

  • Purchasing Agent 2

    1 month ago

    Richmond, Canada BC Ferries Full time

    Job Description: **PURCHASING AGENT 2** Richmond Regular We are seeking a highly motivated, experienced and qualified Purchasing Agent with experience purchasing a variety of commercially available goods and services to meet the requirements of BC Ferries. This position will provide relief coverage for purchasing services on an as required and...

  • Purchasing Agent 3

    1 month ago

    Richmond, Canada BC Ferries Full time

    Job Description: **PURCHASING AGENT 3** Richmond Regular We are seeking a highly motivated, experienced and qualified Purchasing Agent with experience purchasing a variety of commercially available goods and services to meet the requirements of BC Ferries. The incumbent will be responsible for purchasing a variety of commercially available goods and...

  • Sales Supervisor

    1 week ago

    Richmond, Canada Richmond Lube Corp Full time

    **Richmond Lube Corp - Sales Supervisor - Retail** JOB DETAILS - LOCATION - Richmond, BC, V6X 1B1 SALARY- $23.00 / hour AVAILABLE POSITION - 2 POSITIONS TERMS OF EMPLOYMENT - Permanent employment, Full time 40 hours / week START DATE - As soon as possible EMPLOYMENT CONDITION - Overtime, Early morning, Morning, Day, Evening, Shift, Weekend JOB...

  • Sales Supervisor

    6 days ago

    Richmond, Canada Richmond Lube Corp Full time

    **Richmond Lube Corp - Sales Supervisor - Retail** JOB DETAILS - LOCATION - Richmond, BC, V6X 1B1 SALARY- $23.00 / hour AVAILABLE POSITION - 2 POSITIONS TERMS OF EMPLOYMENT - Permanent employment, Full time 40 hours / week START DATE - As soon as possible EMPLOYMENT CONDITION - Overtime, Early morning, Morning, Day, Evening, Shift, Weekend JOB...

  • Refit Safety Coordinator

    2 days ago

    Richmond, Canada BC Ferries Full time

    Job Description: **REFIT SAFETY COORDINATOR** Richmond (Fleet Maintenance Unit) Under WCB Occupational Health and Safety Regulations, you act as the Qualified Safety Coordinator responsible for safety activities related to multi-faceted vessel refit and major projects. You ensure company policies and applicable government regulations are adhered to;...

  • Strategic Sourcing Specialist

    1 month ago

    Richmond, Canada BC Ferries Full time

    Job Description: **STRATEGIC SOURCING SPECIALIST** Richmond Reporting to the Senior Manager, Procurement and Supply Chain Services, as the Strategic Sourcing Specialist you provide supervision, leadership and guidance to a team of Purchasing Agents. You lead cross-functional teams through the various stages of the procurement processes and collaborate with...

  • Richmond (Bc) Presbyterian Church Administrator

    4 weeks ago

    Richmond, Canada Richmond Presbyterian Church Full time

    **Richmond Presbyterian Church Administrator** **Responsibilities**: To oversee the operation of the church office and assist the leadership teams with administrative and technical duties relating to worship and church programs. - Co-ordinate with the Use of Facilities Committee regarding church facility use and scheduling. Ensure church calendar is...

  • Rsw G3

    1 month ago

    Richmond, Canada BC Public Service Full time

    Posting Title- RSW G3 - Warehouse Worker 2, Richmond Distribution Centre, Cannabis Operations- Position Classification- RSWG3- Union- GEU- Location- Richmond, BC V7C 4M9 CA (Primary)- Salary Range- $43,306.15 to $48,718.38 per annum- Close Date- 3/17/2023- Job Type- Regular Full Time- Temporary End Date- Ministry/Organization- BC Public Service -> Liquor...

  • On-Call MAC Artist

    1 month ago

    Richmond, Canada MAC Remote Work Freelance Full time

    On-Call MAC Artist -MAC Richmond Centre - Richmond, BC Position Summary As one of our highly skilled make-up artists you will combine your creative and technical expertise and passion for people to provide a welcoming, inspirational and personalized in-store experience which educates and delights our customers. You will also like working as part of a...

  • Maintenance Planner, Fleet Project Management Office

    1 month ago

    Richmond, Canada BC Ferries Full time

    Job Description: **MAINTENANCE PLANNER, FLEET PROJECT MANAGEMENT OFFICE** Richmond We are seeking highly motivated, experienced and qualified Maintenance Planner to fill a position at our Fleet Maintenance facility in Richmond. This position will support the refit and capital project requirements for our fleet of vessels and will performing the following:...

  • Child Development Supervisor Ii

    6 days ago

    Richmond, Canada City of Richmond BC Full time

    **WEST RICHMOND COMMUNITY ASSOCIATION Applications are now being accepted for a Child Development Supervisor 2 position with West Richmond Community Association’s Licensed Out-of-School Care Programs. Reporting to the Child Development Coordinator, this position is responsible for the overall operation of a licensed school-aged care program. **DUTIES AND...

  • National Account Manager, West

    1 month ago

    Richmond, Canada Diageo Full time

    Job Description: West National Account Manager Context and Scope: Diageo Canada’s ambition is to build the best performing, most trusted and respected Consumer Company in Canada! We are a total beverage alcohol company operating within the spirits, beer, and RTD categories. The role of West National Account Manager is responsible for retail business...

  • Community Bus Driver

    1 month ago

    Richmond, Canada City of Richmond BC Full time

    Join our team at the City of Richmond's Community Leisure Transportation (CLT) program and make a difference in the community. As a Community Bus Driver, you will be a vital part of our commitment to ensure that youth, seniors, persons with disabilities, and all members of the community have access to transportation for community programs, services, and...

  • Strategic Sourcing Specialist

    1 week ago

    Richmond, Canada BC Ferries Full time

    **STRATEGIC SOURCING SPECIALIST (Category Manager)** Richmond Reporting to the Senior Manager, Procurement and Supply Chain Services, as the Strategic Sourcing Specialist you provide supervision, leadership and guidance to a team of Purchasing Agents. You lead cross-functional teams through the various stages of the procurement processes and collaborate...

  • Security Supervisor

    4 weeks ago

    Richmond, BC, Canada Commissionaires BC Full time

    Commissionaires BC is currently looking for Security Supervisor to lead a team of security guards at a public building in Richmond. Payrate: $25.58 Working hours: Mondays and Fridays 8am till 4pm Tuesdays to Thursday 4pm till midnight Your 'Must Haves': BC Security Workers License. OFA 1 Strong written and verbal communication skills,...