Educational Customer Experience Manager

4 weeks ago

Squamish BC, Canada EightSix Network Inc Full time

Location: Remote - must reside in Canada

Are you an educator with a passion for leveraging technology to enhance teaching and learning? At Pink Cat Studio, we are looking for an Educational Customer Experience Manager to help us drive innovation and support our users effectively. This role is perfect for educators looking to extend their impact beyond the classroom by integrating technology with education and providing high-level support to our community.

Key Responsibilities

  • Educational Support: Address and resolve customer service requests and support issues with a high level of professionalism and educational insight.
  • Product Advocacy: Train and guide educators in effectively integrating our products into their teaching practices, ensuring they maximize the benefits for students.
  • Community Engagement: Actively communicate with our educational community across digital platforms, creating and nurturing strong relationships.
  • Feedback Coordination: Gather and interpret educational feedback to inform product development, aligning with the needs of educators and enhancing user satisfaction.
  • Content Creation: Develop and manage content for social media and other communication channels that resonates with educational professionals, promoting engagement and brand loyalty.

About You

  • Educational Background: Minimum of three years of experience as an elementary school teacher or speech therapist, with a deep understanding of educational needs and challenges.
  • Customer Support Skills: Experienced in handling customer inquiries and support issues, with the ability to translate technical information into educator-friendly language.
  • Digital Fluency: Strong command of social media management and digital communication tools, tailored for educational content.
  • Communication Expertise: Exceptional verbal and written communication skills, adept at providing support and conveying complex ideas in a simple, relatable manner.
  • Proactive and Independent: Capable of working effectively in a remote environment, with a proactive approach to problem-solving and community building.

What We Offer

  • Dual Impact: Contribute both to product innovation and direct user support, enhancing the educational journey of countless learners.
  • Professional Growth: Opportunities for ongoing professional development in educational technology, customer support, and community management.
  • Team Environment: Work with a small, passionate team dedicated to making a significant impact in the educational technology space.
  • Competitive Compensation: Receive a competitive salary and flexible working conditions, with the freedom to work from anywhere in Canada.
  • Health and Dental Benefits: Extended health and dental coverage to support your well-being.

How to Apply

Interested in joining our team? Send your resume and a brief explanation of your educational and support experience to jobs@pinkcatstudio.com. We look forward to hearing from you

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