Sales Centre Manager

3 weeks ago

Kingston ON, Canada Carrier Enterprise Canada Full time

Career Opportunity – Carrier Enterprise Canada

Position:
Sales Centre Manager

Reporting to:
Wholesale Area Manager

Location:
Kingston Ontario

Who We Are:
CE is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. CE proudly distributes the Carrier, Bryant and Payne brands of HVAC equipment for the use in Commercial and Residential markets, as well as a full-line of aftermarket parts, supplies, and accessories. CE has 36 locations across Canada. We are currently accepting internal and external applications for a Sales Centre Manager.

The Opportunity

  • Oversee the sales & profitability and sale center operations goals related to EBIT, Area Sales, Area LIPI, Area ecommerce, PI accuracy for a group of Sales Centers in an assigned market
  • Manage the day-to-day operations of the sales center to achieve short- and long-term sales and profit objectives
  • Develop business plans for the sales center that supports the overall Region and CEC plan
  • Provide leadership to the sales center employees so that they may accomplish their individual goals
  • Manage and coach employees through individual development, training, performance reviews, hiring and orientation
  • Participate in the recruiting process to hire and train new Counter Sales Associates and Sales Center Managers;
    manage the Sales Centers in the respective market to develop, coach and motivate the teams to ensure that a high professional standard is achieved, and monthly sales and EBIT targets are met
  • Oversee and conduct regular audits, sales and business reviews using business intelligence (BI) tools to identify opportunities to increase sales and profitability
  • Develop and maintain long term relationships with customers
  • Achieve plan performance by controlling expenses, working capital and inventory levels
  • Optimize customer experience through E-Commerce
  • Develop sales center marketing promotions and plans
  • Direct all aspects of sales center admin, including bank deposits, communications, quality initiatives, and warranty and reporting requirements
  • Provide a safe working environment that encourages employee development and high customer service
  • Ability to communicate both verbally and written to a wide variety of skill/knowledge levels in addition to possessing excellent presentation skills

Skills and Behaviours

  • Proven experience managing a branch with proven business results
  • 2 - 3 years of industrial experience, college degree in business or equivalent education and experience preferred;
  • Computer literacy
  • Good product knowledge preferred
  • Good mathematical skills
  • Excellent communication and interpersonal skills
  • Strong computer skills and well organized
  • Ability to motivate employees and make critical business decisions
  • Enthusiastic and engaged with customers and employees

Why work for CE Canada?

  • Our culture and mindset are focused on leading sustainable, ambitious, strategic growth through engagement, empowerment and accountability
  • We are a team built on trust and integrity
  • We believe our people are what delivers a high level of customer experience
  • We invest a lot in valuable training, best-in-class tools, and a successful value add and sales methodology
  • We win and celebrate together

We offer competitive salary, incentive, and benefits such as:

  • Health, Dental & Vison Care
  • Life & Disability Insurance
  • Travel Assistance Coverage
  • Company Pension Plan with company contribution
  • Employee Assistance Program

*Carrier Enterprise Canada is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If you are contacted for a job opportunity, please advise the Recruiter of any accommodations needed, in accordance with applicable human rights legislation, and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act (“AODA”) to ensure you have access to a fair and equitable process. Any information received relating to accommodation will be addressed and treated with confidentiality.

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