Customer Care Representative
4 weeks ago
April 16, 2024
Position Summary
At Metergy, we pride ourselves in providing exceptional service to our customers. They are the heart of our business This is a summer role to support seasonal high volumes at Metergy's Customer Care Department.
This will be a fully on-site role in our Markham, ON location.
Estimated duration is May-August
Responsibilities:
- Canceling and re-billing corrections
- Completing move in and move out field activities in the Customer Care and Billing (CCB) system.
- Responding to telephone service requests in a fast paced environment on a queue; incoming calls
- Electronic customer inquiries; Processing forms, applications and customer service requests emails
- Setting up & maintaining customer accounts including various billing /payment programs
- Researching, analyzing and providing resolution to customer billing complaints
- Scheduling customer payment arrangements
- Recording and tracking detailed customer interactions and transactions
Qualifications:
- Currently enrolled in a post-secondary program/school
- Ability to work 37.5 hours a week for the duration of the summer term
- Strong inter-personal skills and ability to work well in a fast paced team environment
- Clear and effective communication skills (in English -both oral & written with excellence in spelling and grammar)
- Strong analytical / problem solving skills
- Ability to remain calm and professional in stressful situations
- Good keyboarding skills with experience with both Word and Excel software
- Strong preference for previous Call Centre and/or Customer Service experience
What do you get?
- Ability to work with amazing team members
- Real-world work experience in a corporate/office setting
- Learning our unique and recession proof industry
- Be considered for full-time employment post-graduation
- Exposure to other departments
About Metergy Solutions Inc. (“Metergy”)
As one of North America’s most experienced submetering providers, we’ve brought turnkey solutions to our clients for over 15 years. We help our customers effectively manage their utility consumption as we supply, install and remotely read electricity, water and thermal submeters. Across all building types, retrofit or new construction, we have the knowledge, equipment and staff to deliver a comprehensive solution from design, to implementation to billing. We are focused on maintaining strong customer relationships and value team collaboration to achieve our goals. For more information about Metergy, please visit us online
Metergy is a portfolio company of Brookfield Infrastructure. Brookfield is one of the world’s largest investors, owners and operators of infrastructure assets across the utilities, transport, energy, data and sustainable resources sectors. This sponsorship provides Metergy with access to large-scale capital, infrastructure investment expertise and global reach.
Our Mission
Through trustworthy expertise in submetering solutions, we empower our clients to make their buildings more marketable and residents to reduce their energy consumption.
Metergy’s recruitment process includes accommodation for applicants with disabilities. All accommodations will consider the applicant’s accessibility needs due to disability and are available upon request.
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