Customer Care Representative

3 weeks ago


Markham, Canada Metergy Solutions Inc. Full time

**Our Mission**:
Through trustworthy expertise in submetering solutions, we empower our clients to make their buildings more marketable and residents to reduce their energy consumption.

**Location**:
8133 Warden Ave (Near Warden and Enterprise)
Markham, ON

In-Office during training period (3 months+)
Hybrid once fully trained
Monday - Friday

**Position Summary**:
Anticipated Start Date is in June, 2024

This position is accountable for enhancing the customer experience through providing timely, helpful and professional assistance to customers who contact us.

**Responsibilities**:

- Canceling and re-billing corrections
- Completing move in and move out field activities in the Customer Care and Billing (CCB) system.
- Responding to telephone service requests in a fast paced environment on a queue; incoming calls
- Setting up & maintaining customer accounts including various billing /payment programs
- Researching, analyzing and providing resolution to customer billing complaints
- Scheduling customer payment arrangements
- Recording and tracking detailed customer interactions and transactions

**Qualifications**:
New grads are welcome to apply
- 1+ year(s) of experience in customer service (PT experience while in school counts)
- Experience in a call centre (inbound) is an asset
- Strong inter-personal skills and ability to work well in a fast paced team environment
- Clear and effective communication skills (oral & written)
- Strong analytical / problem solving skills
- Ability to remain calm and professional in stressful situations
- Good keyboarding skills with experience with both Word and Excel software
- Working knowledge in CCB Oracle system, Genesys cloud system and Sharepoint is an asset

**What we offer**:

- Competitive Salary which includes bonus incentive and deferred profit sharing
- Above average benefits package for you and your dependents
- Growth opportunities and career coaching
- Team building and company sponsored events

**About Metergy Solutions Inc. (“Metergy”)**:
Metergy is a portfolio company of Brookfield Infrastructure. Brookfield is one of the world’s largest investors, owners and operators of infrastructure assets across the utilities, transport, energy, data and sustainable resources sectors. This sponsorship provides Metergy with access to large-scale capital, infrastructure investment expertise and global reach.

Metergy’s recruitment process includes accommodation for applicants with disabilities. All accommodations will consider the applicant’s accessibility needs due to disability and are available upon request.



  • Markham, Canada Thomas, Large & Singer Full time

    Customer Care Logistics Representative Company: Thomas, Large & Singer Inc. Location: Markham, Ontario **Job Type**: Full-Time Experience: 2-3 years Education: University Degree or College Diploma General Job Description Thomas, Large & Singer Inc. (TLS) is currently seeking an energetic Customer Care Logistics Representative to join our...


  • Markham, Canada Merieux NutriSciences Full time

    Markham Regular **MERIEUX NUTRISCIENCES** As a trusted partner, our Public Health mission is to make food systems safer, healthier and more sustainable. Throughout our global network in 27 countries, we offer to our customers a wide range of testing and innovative solutions dedicated to preventing health risks related to food, environment and consumer...


  • Markham, Canada PET VALU Full time

    Description :Job SummaryReporting to the Manager of Customer Care, the Customer Care Representative will support Pet Valu’s Devoted Pet Lovers (customers), ACEs (store associates) and internal partners by receiving and responding to inquiries, compliments, and complaints via multiple communication channels such as but not limited to phone calls, emails,...


  • Markham, Canada The Foray Group Full time

    **Position Title**:Customer Care Representative **Reports To**:Customer Care Manager **Hours of Work**:8:00 am - 4:00 pm, Monday - Friday **Who We Are** Wholesome Kids Catering is a leading catering company with a purpose to Nourish Lives. We provide healthy, delicious, child-friendly meals, and snacks to childcare centers and schools. Our caring,...


  • Markham, Canada PET VALU Full time

    Description :Reporting to the Manager of Customer Care, the Bilingual Customer Care Representative will support Pet Valu’s Devoted Pet Lovers (customers), ACEs (store associates) and internal partners by receiving and responding to inquiries, compliments, and complaints via multiple communication channels such as but not limited to, phone calls, emails,...


  • Markham, Canada Markham Logistics Full time

    **Customer Service Representative** Founded in 1999, the St Regis Group has grown steadily to become the premier supplier for awards, recognition, and promotional products. First focusing on awards and recognition, the St Regis Group now boasts 13 companies with over 50,000 products ranging from wall plaques to wine bottles and everything in between. **Why...


  • Markham, Canada Markham Logistics Full time

    **Customer Service Representative** Founded in 1999, the St Regis Group has grown steadily to become the premier supplier for awards, recognition, and promotional products. First focusing on awards and recognition, the St Regis Group now boasts 13 companies with over 50,000 products ranging from wall plaques to wine bottles and everything in between. **Why...


  • Markham, Canada LuxLogic Lighting Inc. Full time

    Job Posting: Customer Service Representative at LuxLogic Lighting Inc. LuxLogic Lighting Inc., an innovative and rapidly growing firm specializing in commercial, industrial, and architectural LED lighting fixtures, is seeking a Customer Service Representative to join our dynamic team. **Responsibilities**: Your tasks will include, but are not limited...


  • Markham, Canada Sarku Japan Full time

    **About Sarku Japan** We are the #1 Japanese Quick Service Restaurant chain in the United States, operating a network in over 34 states in large regional shopping centres as well as street front locations. For over 35 years, Sarku Japan has been preparing its signature Chicken Teriyaki in true Japanese Teppanyaki style. We take immense pride in the quality...


  • Markham, Canada ASI Corp Full time

    ASI Corp is hiring for a Customer Service Representative position in our Toronto, Ontario, Canada Office. The Customer Service Representative will focus on RMA/RTV for Customer Service Department. **Salary**: ASI offers a very competitive salary depending on experience. **Benefits**: ASI Corpdemonstrates our commitment to the health of our employees by...


  • Markham, Canada Metergy Solutions Inc. Full time

    About Metergy Solutions Inc. (“Metergy”) Metergy is a portfolio company of Brookfield Infrastructure. Brookfield is one of the world’s largest investors, owners and operators of infrastructure assets across the utilities, transport, energy, data and sustainable resources sectors. This sponsorship provides Metergy with access to large-scale capital,...


  • Markham, Canada Citron Hygiene Full time

    Citron is a people first organization. Which is to say, our strength comes from our teams of professionally-trained and Citron Certified Technicians. Citron Hygiene is first and foremost a service business specializing in hygiene, sanitation and disinfection services for washrooms and common areas that meet the needs of commercial establishments and property...


  • Markham, Canada Citron Hygiene Full time

    Citron is a people first organization. Which is to say, our strength comes from our teams of professionally-trained and Citron Certified Technicians. Citron Hygiene is first and foremost a service business specializing in hygiene, sanitation and disinfection services for washrooms and common areas that meet the needs of commercial establishments and property...


  • Markham, Canada Viola Ready Mix Full time

    **Customer Service Representative (Full Time with Benefits)** **Viola Ready Mix Inc.** **GTA, Ontario** Join our team to be a part of the next generation ready mix supplier in the GTA. Viola Ready Mix is a growing company that brings together 30 years of combined experience in the ready mix market with new equipment, the latest technology and image, while...


  • Markham, Canada Remington Medical Equipment Ltd Full time

    **Customer Development** **Representative** **Position Summary** - Process online and telephone orders along with returns and exchanges - Identify sales and customer development opportunities with professional business customers in the medical industry (physiotherapy clinics, medical offices, hospitals, etc.) across Canada - Follow-up with warm inbound...


  • Markham, Canada CTBC Bank Corp. (Canada) Full time

    **Customer Service Representative (CSR)** Position Type: Regular Position Status: Full-time Work Location: Markham, ON **Description**: CTBC Bank Corp. (Canada) is a subsidiary of CTBC Holding Company Ltd (CTBC Bank). We are part of a global banking network and amongst the largest and most profitable privately owned banks headquartered in Taiwan. We are...


  • Markham, Canada BTNX Inc. Full time

    **Title**:Customer Service Representative **Employment Type**:Full-time **Location**:722 Rosebank Road, Pickering, ON L1W 4B2 Canada **Company Overview**: BTNX Inc. (BTNX) is a leading biotechnology company specializing in rapid, point-of-care diagnostics. As a pioneer in the field, we are dedicated to innovation, research, and the development of advanced...


  • Markham, Canada TopHat HR Full time

    **About Us**: Tophat HR is a boutique consulting firm - We are an expert in tailored and comprehensive human resources consulting & management services. **About our client and role**: Our client is a SaaS/IT company whose mission is to create well designed APIs that enable businesses to automate and scale otherwise manual processes. Our client is looking...


  • Markham, Canada EDAC INC. Full time

    **About us** EDAC INC. is a supplier of interconnect solutions to manufacturers of electronic equipment located throughout the world. The Company is known for being responsive to customer demands and as a reliable supplier of soundly engineered and competitively priced products. Come connect with us! **Title**:Customer Service Representative...


  • Markham, ON, Canada Metergy Solutions Inc Full time

    Customer Care Representative (Entry Level) May 9, 2024 Our Mission: Through trustworthy expertise in submetering solutions, we empower our clients to make their buildings more marketable and residents to reduce their energy consumption. Location: Markham, ON In-Office during training period (3 months+) Hybrid once fully trained Monday - Friday ...