Remote Technical Support Customer Service Agent

3 weeks ago


Canada Karriera Full time

Remote Client Services Representative (CSR)
OneContact is focused on building Remote Teams across Europe (Customer Support and Technical) that are integrated into clients' People, Processes, and Products. Our clients are major software development companies who have entrusted us with the task of hiring customer support and technical resources which includes senior DevOps, AWS and Azure Consultants, Python Developers, Database Specialists, and many more. We are growing and Hiring for Remote positions so visit us at onecontact.Are you passionate about customer service? Do you love technology and music? We’re looking for someone who isn’t afraid to dive in and learn new things, and is motivated by the prospect of nurturing healthy and successful client relationships- the very core of our best in class service and support. You have some experience in client facing roles and have the ability to effectively manage multiple client accounts, deliverables, support and conflict, simultaneously.
Reporting directly to the Client Services Manager, the successful candidate will manage onboarding for new clients, support and troubleshoot client’s problems to develop a trusting relationship, and identify new opportunities for clients to find success using our products,
Manage the support desk by promptly responding to customer inquiries, troubleshooting issues, and providing resolutions to ensure a high level of customer satisfaction.
Effectively oversee all new client relationships from sales handoff to service mode
Support new client onboarding implementations
Effectively communicate with clients and team members within a remote work environment
Provide technical implementation support for website builds, mobile app builds, and Alexa skill builds
Use data, trends, and client feedback to identify opportunities to expand business with clients
Provide support for client renewals and upsells
documentation to ensure high efficiency, scalability, and consistent service delivery.
Contribute to team brainstorming sessions for new products and services
Actively monitor customer satisfaction levels and gather feedback to identify areas for improvement and implement necessary measures to enhance overall customer experience.
Contribute to the development and implementation of customer service policies, procedures, and best practices to improve service quality and efficiency.
1 year of proven experience working in Client Success/Service/Support or Account Management related functions
Familiarity with customer relationship management (CRM) systems and experience in managing customer data and interaction would be an asset
Strong presentation and training skills
Strong understanding of website content management (e.g. WordPress) and social media engagement
Strong understanding of Microsoft Office/ Google Products/Windows operating systems and programs
Strong command of the English language (both written and verbal)
Access to high speed internet for remote work
Experience in the Radio or TV Industry would be an asset
Educational background in media, communications, broadcast or equivalent would be an asset.
Standard 8 hour shift falls between 9 AM - 5 PM EST (US/Canada)
100% Remote Work - Work From Anywhere
Working In An International Team
Apply Today & Join Our International Team of Support Professionals

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