Service Manager

1 month ago

Ottawa ON, Canada Strongco Full time

Employment Type: Full Time
Service Manager
The Service Manager is responsible for the daily operations and management of the Service Department, management, and control of the WIP. The candidate will ensure Technicians have a full work schedule either in the shop or on the field, will monitor all overtime hours for Technicians and will resolve customer disputes.
Responsible for the overall management of activities and personnel within the Service Department to ensure it is being run efficiently and profitably in accordance with the budget.
Primary liaison with the customer to diagnose the extent and type of service required including follow-up and oversees service advisor.
for the goodwill of all, follow up company’s policy.
Providing recommendations regarding hiring/dismissals/disciplining of service department staff; and helping his or her department run smoothly.
Clearly communicate the extent of service required to the Shop Foreman or Technicians to ensure accurate and prompt response.
Ensure staff are customer focused, professional and adequately trained to perform their functions.
Structure shop and field procedures to monitor quality of work and drive customer satisfaction including dispatch to ensure prompt response to customer inquiries.
Keep the Branch Manager informed of any problems or questions regarding service orders to solve problems.
Keep the Branch Manager informed of any customer issues arising from the service department, major problems are solved by the director, as these are decisions made between superiors.
Ensure customer accounts are in good standing before creating service orders for billing to avoid delays.
To deal with the disputes of the customers of the service, for the good progress and the payment of the services rendered to the customers.
Organize and maintain the workshop and service trucks; for the proper functioning of the service.
Excellent written and oral English skills;
EDUCATION/ TRAINING:
Post-secondary diploma and/or relevant work experience;
WHMIS and Safety Training an asset.
Night shifts may be necessary.
Work is done primarily in a combination of office and shop environment with frequent walks in the shop
It is our expectation that all Strongco Employees will conduct their work in a safe manner, abide by all Strongco safety policies and report all hazardous conditions and unsafe work procedures. In addition, Strongco employees will be required to report any and all incidences/accidents/near misses according to company policies.
Strongco is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. Strongco will accommodate people with disabilities during the recruitment and assessment processes.If accommodation is requested, Strongco will consult with the applicant and arrange for the provision of suitable accommodation that considers the applicant’s needs.
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