IT Service Management Architect

1 month ago

Ottawa ON, Canada Talasoft Full time

Talasoft is a dynamic and forward-thinking organization that is committed to delivering cutting-edge IT services. We are seeking an experienced IT Service Management Architect to join our team. If you're passionate about creating and optimizing IT service solutions, this is the perfect opportunity to make a significant impact and contribute to our company's continued growth.

Responsibilities encompass a wide array of tasks, such as:

  • Collaborating with BDM Enterprise Architecture to craft, oversee, and uphold architectures for IT Services, ensuring their efficient delivery and operation within a hybrid and multi-vendor ecosystem.

  • This includes working with multiple cloud providers, various system integrators (SIs), numerous Software as a Service (SaaS) providers, and multiple government organizations within the Government of Canada (GC).

  • Offering profound expertise in the design and operation of a comprehensive spectrum of IT services spanning multiple domains within this hybrid environment.
  • Offer expertise on the frameworks and optimal practices for IT Service Management (ITSM) in intricate, multi-vendor environments.
  • Comprehend and communicate the ways in which IT Services Operations Architectures collaborate, bolster, and integrate with other interconnected domains, including vendor management and product management.
  • Facilitate the exploration, assessment, and selection of ITSM technology and product standards, in addition to crafting standardized configurations.
  • Identify the organizational repercussions, spanning skills, processes, structures, and culture, as well as the financial implications of current and future technology roadmaps and decisions.
  • Recognize, document, and suggest standards and replicable solution patterns for enterprise-level IT Service Management.
  • Provide expertise and consultation on technology implementation and modification endeavors, such as projects or high-impact initiatives.
  • Extend expert guidance and insights on service management and monitoring for cloud services.
Requirements

Qualifications:

- Bachelor's degree in Information Technology, Computer Science, or a related field. Master's degree is a plus.

- ITIL (IT Infrastructure Library) certification is highly desirable.

- A minimum of 5 years of experience in IT service management.

- Proven experience in designing and implementing IT service management frameworks and processes.

- Strong knowledge of IT service management tools and technologies.

- Excellent understanding of IT service governance, compliance, and best practices.

- Effective leadership and communication skills.

- Ability to work collaboratively in cross-functional teams.

- Strong problem-solving and analytical skills.

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