Full Time Resident Care Coordinator

4 weeks ago

Ottawa ON, Canada Canada Life Assurance Company Full time

Disability Case Manager
We are looking for a Disability Case Manager
The Disability Case Manager will be an integral member of a client service team proactively managing assigned disability claims by evaluating medical information and job duties, developing case management and return to employment plans during periods of disability. The Disability Specialist is also responsible for delivering timely, professional and responsive service to our clients and their employees.
By joining our Disability Insurance Management team, you will evolve in an environment where these values are present and you will also benefit from many advantages, such as:
Work environment will include some rotational in-office & work-from-home capability.
An extensive and renowned training program to provide you all the necessary tools to be successful in this position. This training is done online with the constant support of a trainer from our office.
Competitive Pension plan and Life Insurance Plans
Our Disability Management offices are centrally located with easy access to public transportation.
Responsible for the proactive management of assigned disability claims (STD, LTD and Life Waiver) by determining the length of disability through an evaluation of medical information and job duties
Evaluate the extent of the disability by interviewing or writing to the applicant and the employer, and ongoing update
Conduct medical investigation by phone or in writing to the applicant, employer, physicians and other medical service providers
Write letters to inform all affected parties of decisions regarding disability cases;
Evaluate health care coordination programs and rehabilitation programs to ensure they have positive effects;
Adhere to service level agreements associated with policy holder claims;
Respond to all telephone inquiries made by the applicant, physicians, lawyers, regarding the assessment of the claims.
A bachelor's degree or college diploma in Kinesiology, Disability Management, Physiotherapy, Psychology, Social Work and/or experience as a Disability Specialist, Rehabilitation Consultant, Occupational Therapist or Consultant, Massage Therapist or any other regulated health care field.
You preferably have experience or training in one of the following areas: disability insurance, life and health insurance or human resources;
You have strong planning, organizational and multi-tasking skills and are able to work with different priorities and timelines;
Fluency in French and English, both oral and written required
As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.
All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. Category: Claims Management

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