Senior Manager, Performance Management Operations

Found in: Jooble CA O C2 - 7 days ago

Hamilton ON, Canada Canadian Red Cross Full time

Title: Senior Manager-Operations Ontario South
Permanent Full-time
The Canadian Red Cross (CRC) – one of the most inspirational not-for-profit organizations on this planet and an awardee on the Forbes list of Canada’s Best Employers 2024 - is seeking a Senior Manager-Operations Ontario South to join its team.
We are guided by our Fundamental Principles of humanity, impartiality, neutrality, independence, voluntary service, unity, and universality. We help people and communities in Canada and around the world in times of need and support them in strengthening their resilience.
We encourage all qualified persons who share our values and want to contribute to fostering an inclusive and diverse workplace to apply.
The incumbent supports the achievement of current and future strategic goals, by providing team leadership, managerial oversight, and operational expertise.
Provides leadership and direction to staff to ensure that effective delivery of services and excellent customer service is maintained.
Recruits, mentors, supports, and develops the best local teams possible while ensuring alignment with organizational needs.
Responds to internal office staff performance concerns in a timely manner through investigation and follows-up, as required, with an appropriate Senior Leader or Human Resources Representative.
Achieves targets and outcomes while ensuring compliance with quality management practices.
Manages local outcomes and integrates knowledge of local trends to shape business strategies.
Responsibility 3 : Budget Management
Manages operations within budget allocations and implements the annual operating, marketing and project plans.
Produces quarterly management and statistical reports; Relationship Building
Develops productive relationships of trust with local funder, government, and stakeholder representatives.
participates in or leads community coalitions or projects.
Responsibility 5 : Business Development
Identifies trends and makes linkages about business issues and opportunities that would impact long term objectives and strategies.
Leverages all Red Cross’s capabilities (practices, expertise, relationships) to address community and client needs.
Responsibility 6 : Quality Assurance
Ensures compliance with Quality Management practices, policies, and directions.
Monitors client service with respect to adherence to standards and procedures and emergency policy issues.
Conducts audits to monitor adherence to policies and legislation and/or reviews service audits and administrative procedures to make improvement recommendations.
Bachelor’s degree or diploma in a relevant business or related discipline, or a combination of education and management experience that would be consider equivalent.
Experience leading cross team projects and proven success in achieving change.
Experience (either as employee, delegate or as a senior volunteer) with a national, service-based, non-profit organization is an asset.
Experience and understanding of CRC disaster response is an asset.
Working knowledge of the community health care industry is an asset.
Professionalism, credibility, and exceptional interpersonal skills to work collaboratively within a team and establish and manage productive internal and external relationships at all levels of the organization.
Strong project management, problem solving, strategic thinking, evaluation and analytical skills, keen attention to detail.
Strong customer service orientation and planning, organization, priority setting and negotiation skills to manage multiple, competing priorities.
Computer and numerical literacy, comfort working with databases, metrics and applicant tracking systems.
Fluency (speaking, reading, and writing) in English is essential; fluency in French is highly desirable.
May be required to work non-traditional hours, be on-call, and carry a cellular phone.
Please note that there is no relocation package for this position.
This position requires reference checks, valid provincial driver’s license, and First Aid certification (training provided.)
If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for.

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