Customer Specialist Representative

4 weeks ago

Vancouver BC, Canada Tali AI Full time

Physicians, the backbone of our healthcare system, have long been burdened by excessive administrative tasks and documentation requirements compounded by EMR regulations resulting in the widespread issue of physician burnout. The toll of spending 10-15 hours per week on these tasks has led to a concerning trend known as the "great resignation of healthcare," with doctors leaving their positions due to overwhelming stress and exhaustion.
Tali AI is dedicated to tackling the issue of physician burnout through the development of a voice-enabled virtual assistant designed specifically for physicians. Our innovative AI assistant streamlines their professional lives by significantly minimizing the time spent on documentation and administrative tasks.
Tali AI is looking for a champion of the customer experience to come on board as a Customer Success Representative . If you’re an all star at building and nurturing relationships, understand the importance of the customer experience and want to make a difference in healthcare, this role might be the right move for you.
This role will be working a 11:00am ET to 7:00pm ET shift (or 8:00am PT to 4:00pm PT).
You love helping people figure how to use technology effectively - our users are busy, and need someone to help them figure out how to fit our technology into their work day
Your perfect day is unplanned: you help whoever needs it most, juggling conflicting priorities and tasks with a smile
retail sales experience an asset
You have excellent verbal and written communication skills in English; having a second language is an asset
You’re at ease with data and analytics
You are self-organizing, self-driving, and reliable - our customers will be counting on you to help them out of a jam
Knowledge of the healthcare industry an asset
Familiarity with CRM software and ticketing systems is an asset
Respond to customer inquiries and provide accurate information about products, services, and policies.
Assist customers via email, chat, phone, and other communication channels in a professional and friendly manner.
Troubleshoot and resolve technical issues, guiding customers through step-by-step solutions.
Maintain comprehensive and accurate records of customer interactions, transactions, comments, and complaints.
Contribute to the development of customer support materials, including FAQs and knowledge base articles.
Proactively gather customer feedback to identify areas for improvement and contribute to the enhancement of customer experience.
Provide insights from customer interactions to contribute to the improvement of products and services.
Purpose: we care about our team and our community; Competitive vacation and company-wide holiday between Dec 25 - Jan 1
Learning & development support
Quarterly socials & company outings
Fully remote work
Interview with a Co-Founder/Executive Leader
Decision Stage

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